Job Information
Aston Carter Administrative Support in Miami Lakes, Florida
Description
• Serve as the primary point of contact for customer support inquiries, providing professional and accurate information.
• Investigate and resolve customer issues by identifying root causes and implementing effective, long-term solutions.
• Respond to level 1 support on pricing and contracting inquiries.
• Manage back-office tasks such as order processing, issue research, and error correction to ensure data accuracy and compliance.
• Document all customer interactions and transactions in the case management system to maintain accurate records and support operational transparency.
• Run and analyze reports to identify trends, address errors, and recommend process improvements for enhanced efficiency.
• Collaborate with cross-functional teams to resolve pricing discrepancies and improve customer satisfaction through streamlined processes.
• Escalate complex issues to level 2 support or relevant departments while ensuring timely resolution and communication with customers.
• Monitor and maintain team performance metrics, contributing to continuous improvement initiatives and operational excellence.
• Act as a backup within the back-office support team, stepping in during high workloads or team absences to ensure seamless operations.
Skills & Qualifications
Advanced Microsoft Office skills, particularly Excel, Access, Word, and PowerPoint
Knowledge in CRM systems, phone queue management systems, and ERP systems preferred.
Ability to communicate effectively and collaborate with cross-functional teams.
Ability to work in a fast-paced, deadline-driven environment.
Excellent problem-solving, analytical, and quantitative skills with ability to identify and resolve issues efficiently.
Strategic thinker with the ability to work independently and collaboratively.
Apply advanced knowledge of company policies, procedures, and systems to independently complete a wide range of assignments.
Proven track record of delivering exceptional customer service and resolving complex issues effectively.
2+ years of experience in a customer support or technical support role, or related field.
Bachelor’s degree in Business, Communications, Computer Science, or related field preferred. Combined education and experience will be considered.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami Lakes,FL.
Application Deadline
This position is anticipated to close on Apr 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.