Job Information
University of Miami Regional Director, Satellite Practice, Bascom Palmer Eye Institute in Miami, Florida
Current Employees:
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The Bascom Palmer Eye Institute has an exciting opportunity for a Regional Director, Satellite Practice to work in Miami. The incumbent in this position directs administrative and clinical services for multiple satellite practices within a defined area. This role establishes standards for the practices, monitors the quality of patient care, oversees operations of all practices, and ensures practices operate according to established standards. Key job duties include, directing fiscal planning, accounting, patient accounting, budget and audits, disbursements, personnel management, space planning and management, inventory control, and assisting directors with physician issues. The incumbent in this position assumes responsibility for the successful management and oversight of all service areas within the assigned satellite offices.
CORE JOB FUNCTIONS
Develops operational plans and provides regular reports to leadership on the status of the satellite office activities in relationship to its annual operational plan.
Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
Optimizes the patient flow assuring exceptional customer service and patient satisfaction.
Establishes policies to appropriately and effectively support high quality and cost-effective patient care.
Resolves all patient, physician, staff complaints in accordance with the satellite office and University policies.
Works with all UM Heath System clinical sites to assure coordination of services, program development, and optimal integration of services and inter-working relationships.
Initiates, manages, and monitors appropriate interventions to ensure compliance with JACHO and licensure requirements.
Reviews and acts on regulatory agency reports, and keeps leadership informed.
Ensures satellite office compliance with all regulatory requirements, including obtaining and maintaining credentials, certifications, and accreditations needed for operations.
Develops and maintains relationships with external constituencies, including working with Development to successfully develop major donors.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
Actively Manages Outpatient Clinic Daily Operations and Environment
Monitors service productivity using organization/industry standards to improve operational efficiency and effectiveness and patient outcomes.
Conducts regular purposeful rounds of outpatient clinical facilities to evaluate patient wait time, identify bottlenecks and service gaps, and reassign staff when indicated.
Establishes daily huddles in the various clinics to engage faculty/staff in patient volume, staffing, and patient experience issues and attends huddles regularly.
Collaborates with educators and medical directors of service and providers to evaluate effectiveness of standard technician work protocols.
Coordinates facilities and equipment maintenance and upgrades, as necessary.
Participates in the design and development/renovation of space for the business unit as needed including ordering appropriate equipment and instruments.
Develops and coordinates action plans for continuous technology improvement in collaboration with the Medical Director of Technology Innovation and Medical Director of Imaging Services.
Serves as resource to faculty regarding clinic operation and workflow.
Organizes a monthly recorded virtual meeting for all clinical staff to join in with presentations and discussions of initiatives to improve clinical operations. Provides a written monthly executive summary to be used by leadership of BPEI and UHealth on Clinical Operations improvement initiatives.
Workforce Supervision and Structure:
Hires, evaluates, promotes, counsels, and terminates, employees based on objective measures. Collaborates with teams to plan and provide appropriate staffing based on established ratios. Presents the daily staffing plan after personal review. Maintains accurate records regarding staff absences, call-off shifts, and monitors bi-weekly overtime trends.
Develops and oversees staffing operations to ensure advance schedule review and appropriate resource distribution. Manages staffing and scheduling according to established ratios.
Monitors, or designates a site manager to monitor, employee attendance relative to UHealth “Attendance Standards” and “Sick Time” policy. Confers with HR to counsel employees if questionable attendance has negative impact on operations, colleagues, and the quality of service provided to customers.
Supports implementation and administration of staffing and scheduling software and uses it to assign/redistribute staff to maximize productivity.
Oversees development of critical pathways for staff to be assigned/reassigned based on service, technician skill, and daily volume to support streamlined operations.
Conducts monthly staff meetings: develops agenda, which includes patient experience data, records attendance, documents discussion summary, and distributes minutes to team members.
Technician Performance and Professional Development
Develops ophthalmic technician staff education and mentoring program in alignment with clinical operation needs.
Implements and continuously evaluates technician practices related to virtual care: pre-visit intake, access to CareEverywhere, ensuring patient access to video visits, and appropriate use of necessary technology, and effective provider communication and support.
Recommends streamlined EPIC workflows and build enhancements in collaboration with Medical Director of Clinic Operations and IT.
Audits, or designates a site manager to audit, ongoing technician compliance with defined standards and implements individual performance management plans where necessary.
Fiscal/Administrative Responsibilities
Develops and ensures adherence to department annual operating and capital equipment budgets in accordance with university guidelines and policies.
Participates in financial analysis and planning including monitoring monthly budget variances and identifying opportunities to improve cost-centered accounting.
Recommends options to be incorporated in the department plan.
Formulates department policies and guidelines to execute the University and department mission.
Oversees the review, approval, and reporting of expenditures as defined by UM policy. Reviews and approves financial transactions.
Creates and manages support systems to assure availability of cost-effective supplies, equipment, and management information.
Monitors contractual obligations and ensures consistency with departmental budget, goals, HIPAA, and programmatic initiatives.
Evaluates existing internal controls and approval processes and recommends improvements for fiscal and operational efficiency.
Patient Experience
Meets at least monthly with eye center patient experience representatives and oversees the development and implementation of action plan for improvement. Evaluates/modifies plan for effectiveness.
Collaborates with patient experience leaders to incorporate patient and family-centered care service delivery and interdisciplinary communication system (CICARE) in education and orientation programs. Monitors compliance to reinforce excellent performance.
Other
Participates in committees, task forces, and projects for areas of coverage.
Facilitates team building and leadership development for areas of coverage.
Collaborates with other disciplines to ensure educational strategies are compliant with clinical standards.
PERFORMANCE REQUIREMENTS:
Knowledge:
Organizational policies and procedures to manage operations and ensure effective and safe patient care.
Principles and practices of the following:
Health care administration
Financial Management
Human Resource Management
Organizational Dynamics and Governance
Strategic Planning and Marketing
Information Management and HIPAA Compliance
Risk Management
Quality Improvement
Patient Safety including Infection Control
Skills:
Communicates clearly and concisely with internal and external customers, establishes, and maintains relationships and facilitates constructive interactions with individuals and groups.
Inspires individual and organizational excellence, creates a shared vision, and successfully manages change to attain the organization’s strategic ends and successful performance.
Aligns personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.
Demonstrates emotional intelligence in self-awareness, self-management, social awareness, and relationship management domains.
Exercises judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
Abilities:
Effectively leads to a changing environment.
Plans, organizes, measures, and integrates priorities and deadlines.
Creates an atmosphere that encourages motivation, innovation, and high performance.
Identifies, analyzes, and interprets complex data and resolves operational problems.
Evaluates and makes recommendations for continuous quality improvement.
Anticipates and reacts calmly in emergency situations.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
EDUCATION
Bachelor’s degree in relevant field required, master’s degree in health-related field preferred
Six Sigma Green Belt preferred.
REQUIRED EXPERIENCE
Minimum of 8 years of progressive leadership experience in a healthcare environment overseeing multiple locations.
Ophthalmology outpatient practice experience.
Academic organization experience.
Knowledge, Skills, and Attitudes
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H19
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.