Job Information
Nestle Digital Commerce Lead in Meycauayan, Philippines
Main Responsibilities: The main responsibilities of the Digital Commerce Lead are to be the main driver of Digital Commerce evolution among key stakeholders, continuously innovate (in terms of services, activities, processes, skills, capabilities and tools), promote digital commerce related service line best practices with IBS operation teams across centers, pilot new services, and support the delivery of solutions. Lead the digital commerce team and promote the services and engage with potential new partners.
Key Outputs
Driving Excellence through alignment with IBS and IMS
Implement/operationalize strategy for Digital Commerce as defined by IBS and Global eBusiness
Develop relationships with key internal (Group Marketing, Category leads, IT, IBS Operations) and external (agencies) stakeholders
Represent digital commerce services within Group Marketing function
Lead the engagement for of projects leveraging newly created service line(s) as well as complex/global projects
Capture learnings and improvement areas and monitor satisfaction for new activities
Service Expansion
Network and partner with different IMS teams in other Centers to expand the portfolio of services offered by the Digicom Team
Drive expansion conversations with BD and the Markets
Build and operationalize new teams
Understand business needs and identify potential new “above market” activities
Identify service gaps and improvements based on internal business needs and feedbacks
co-create Digital Commerce evolution roadmap with Group Marketing and IBS Solution Lead
Identify innovation opportunities and synergies between vendors/tools and Nestle to build new services
Implement ongoing improvements, scout and formalize new opportunities
Design, build and pilot the new service lines for Digital Commerce (Deliverables include detailed process flow, Standard Operation Procedures, training material, activities/effort mapping)
Operations Management
Drive best in class operations by leading the entire Digital Commerce Services line and ensuring optimal service delivery
Improve team structure, governance, and ways of working of the group
Provide technical expertise in determining techology, tools, and support needed in performing all markets localization from basic to advanced adaptation
Ensure proper transition of additional scopes, market/ businesses
Support the evolution of IMS, specifically Digital Commerce
Performance Management
- Ensure best in class performance of Digital Commerce team by setting aggreeable targets based on industry standard and enabling the team to achieve these targets
Stakeholder Management
-Manage relationships with key business partners in market, business or HQ.
- Ensuring partner expectations are met and exceeded through service orientation, Total Servie Quality etc.
People Management
Supervise and lead supervisors and process experts
Develop Talents in the organization to be future Nestle Leaders
Capability building
Upskill technical and functional capabilities of the team, including introduction of new tools to be able to provide more support for any localization needs of markets and businesses
Responsible for delivering and updating training materials