Job Information
Cisco Technical Consulting Engineer: Security Tier III in Mexico City, Mexico
What You'll Do
Cisco Managed Service (CMS) organization is recruiting an experienced Security Engineer. In this position you will work in multiple customer environments to continuously improve and delivery security services. A successful candidate will understand and meet customer agreements within an ITIL framework (Event, Incident, Change, and Problem Management). These environments contain various security devices (Cisco and third party), VPN/Remote user technologies, virtualization, and Identity Services (ISE). The person filling this role will be responsible to adhere to team processes, solve complex incidents, and engage multi-functional teams when needed.
Who You'll Work With
The CMS, Shared Foundations (SF) - Security team provides 24/7/365 Incident Management (IM) specific to the health and welfare of firewalls, Intrusion Prevention Systems (IPS's), Virtual Private Networks (VPN's), Stealthwatch and Identity Service Engine (ISE). The team provides technical support for security products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Engineers independently, investigate and debug solutions for Cisco customers, partners, account teams including collaborating with other TAC and Business Unit (BU) engineers to resolve issues.
Who You Are
We are looking for self-starters who require little oversight to achieve your goals and meet your objectives. You work well with others and are truly a standout colleague. Technical knowledge and customer happiness is important to you. You have excellent verbal and written communication skills. You can see the big picture even when analyzing multiple sophisticated factors under pressure. You are a technical expert and understand the fundamentals of troubleshooting.
Required Skillsets
AS/BS in a technical subject area plus 3-5 years of experience in a Network Operations Center or Technical Assistance Center
Deep technical experience to include advanced troubleshooting of the following Security technologies:
Firewall
Identity & AAA
Provide remote troubleshooting support and perform analysis in large complex networks with mixed media and protocols
Utilize sophisticated lab setups to duplicate and solve problems and validate planned changes to software and hardware design
Able to lead and mentor junior engineers
Desired Skills
CCNP Security or higher preferred (other relevant and industry respected certifications may be considered)
Strong technical experience to include advanced troubleshooting of the following Security technologies:
CCNP Security Certification
Cisco ASA / FirePower
Palo Alto
Check Point
Identity Services Engine
Cisco Defense Orchestrator / Cisco Secure Firewall Management Center
Secure Network Analytics / Steathwatch
Good organizational skills.
Ability to prioritize workload while managing customer commitments.
Strong written/verbal communications skillset.
Strong interpersonal and teamwork skills.
Able to work independently with minimal supervision.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.