AMVETS Jobs

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/

Locations: Mexico City OR São Paulo

Work Mode: Hybrid 3 times a week in the office.

Position requires a small amount of international and domestic travel.

The Technical Support team is within the AVEVA Software Business and supports the Customer FIRST (AVEVA Software commercial customer support offering & program) program, which offers a rich portfolio of essential software maintenance, award-winning technical support and services to help customers protect and extend the value of their investment and keep their operations running smoothly.

The overall job of a Technical Support Senior Engineer is to ensure that on a day-to-day basis, AVEVA Software Premium and Elite customers are receiving quality, world-class technical support. This position responds to inquiries from these customers via telephone or in written internet-based email or chat sessions and is responsible for driving to resolve customer concerns raised during installation, startups, commissioning, operation, maintenance or product application or compatibility matters.

Responsibilities - You will do:

• As a member of the GCS team, the successful candidate is responsible for covering a phone queue during the normal business hours. Support personnel covering this queue typically will carry a caseload in the mid-teens, although the actual load may vary.

• Support also involves setting up and reproducing customer issues along with documentation of issues and resolutions in CRM systems.

• Technical Support Senior Engineer also actively participate in the annual events, such as AVEVA World event. Responsibilities include presentations, product demo and event run/setup/teardown.

• When required or requested, Technical Support Senior Engineer may go on customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer.

• Serve as a technical lead to less-experienced Technical Support staff.

• In this position, you will be required to perform knowledge transfer activities such as writing Tech Notes, knowledge objects, articles, delivering WebEx sessions, and similar.

Required Skills - You will have:

• Demonstrable knowledge of installation, configuration, and troubleshooting of AVEVA’s Wonderware products OR Microsoft SQL Server.

• Degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electronic Engineering.

• 5+ years of related work experience and demonstrable knowledge of implementation or troubleshooting with Wonderware products as an AVEVA Software employee, Systems Integrator, or as a customer who has used the products (OR SQL Server).

• Demonstrable knowledge of industrial automation hardware.

• Excellent written and oral English communication skills are necessary.

Experience with the following:

• Windows Operating Systems

• Knowledge of virtualization technologies

• Cloud computing

• Android, iOS, Windows 10 and UWP

• SSRS

Preferred Qualifications - A PLUS:

• Portuguese proficiency (in case you're applying from Mexico City)

• Spanish proficiency (in case you're applying from São Paulo)

Experience with implementing or supporting the following Wonderware products:

• AVEVA MES

• AVEVA System Platform

• AVEVA Historian

• AVEVA InTouch

• AVEVA InTouch OMI

• AVEVA Batch Management (InBatch)

• AVEVAWork Tasks

APM products:

• AVEVA Mobile Operator Rounds (IntelaTrac)

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.