Job Information
J&J Family of Companies LATAM IT Application Maintenance Lead - CROSS COUNTRY in Mexico City, Mexico
LATAM IT Application Maintenance Lead - CROSS COUNTRY - 2406190121W
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are more inquisitive and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough!
We are searching for the best talent for LATAM IT Application Maintenance lead to be in São José dos Campos or São Paulo (Brazil), Bogotá (Colombia) or Mexico City (Mexico)
This role will be responsible for Service Maintenance & Operations activities for all ERP platforms and Basis Operations in the region. Responsible for the End-to-End experience of our customers and how our systems perform using industry leading tools and approaches. Responsible to improve IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues and collaborate with our Business Process Owners (BPO) and Product Leaders (PL) to deliver high quality, high availability applications.
Responsibilities
Participate in respective service operation meetings (P1, P2 incidents)-related topics to ensure plan and closure are shared with partners;
Handle customer issues and coordinate resolution efforts with key partners (internal and external) by multi-functionally to ensure issue ownership, action items, and communications are fulfilled;
Reduce issue volume by leading improvements plans - monitoring and developing dashboards to proactively monitor trends and use data to work with other TS Service Owners to meet expectations and/or optimize productivity;
Ideate, architect, and bring Technology solutions that bring organization to advance the reliability of platforms across ERP, Integrations, and integrated application systems;
Manage SAP Basis Service operations across LATAM teams;
Respond to user inquiries and support requests in a timely and professional manner, providing assistance and troubleshooting guidance as needed;
Collaborate with multi-functional teams;
Stay up to date on industry trends, new technologies, and standard processes related to application maintenance and operation activities;
Monitor applications health and proactively determine and resolve any issues or potential bottlenecks, ensuring the smooth operation and maintenance of our applications, providing essential support to our users.
Qualifications
Love this role? See the requirements below!
Bachelor’s degree or equivalent experience in the field of Information Technology, Computer Science, Business, or related field.
IT experience supporting enterprise applications and collaborating with key stakeholders in a diverse global environment
Experience providing IT Service Transition support for the full lifecycle of transition of applications & technologies.
Expertise in ITIL processes (incident management, change, problem, release management) is required
Proficiency in English language.
Knowledge in Scrum, Agile methodology concepts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location Latin America-Brazil-São Paulo-São José dos Campos
Other Locations Latin America-Colombia-Distrito Capital de Bogotá-Bogotá, Latin America-Mexico-Distrito Federal-Mexico City, Latin America-Brazil-São Paulo-São Paulo
Organization J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600)
Job Function Software Engineering - Full Stack
Req ID: 2406190121W