Job Information
Qualcomm Knowledge Management Analyst in Mexico City, Mexico
Company:
Qualcomm Intl Inc., Mexico Branch Office
Job Area:
Human Resources Group, Human Resources Group > Knowledge Management
Qualcomm Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
General Summary:
The Knowledge Management Analyst is critical to assist in the maintenance of the Employee Experience Portal and knowledge base that provides a comprehensive and user-friendly employee experience. The role involves frequent interaction with Global HR including HR Business Partners, Centers of Expertise, IT, Communications, Legal, and third-party service providers.
The Knowledge Management Analyst is responsible for:
Ensuring standard, efficient, and robust content to maintain the Employee Experience Portal and searchable HR knowledge bases utilizing the established knowledge management governance model.
Leveraging effective knowledge management tactics to drive self-service as well as developing and proposing new tactics in the spirit of Continuous Improvement that are reviewed and approved by management.
Assisting the review, validation, and editing of existing content on an established schedule and adding new content for HR policies, programs, and tools as appropriate.
Coordinating with content owners to periodically review and validate content.
Analyzing the Employee Experience portal utilization, patterns, and trends to identify areas to streamline processes and obtain information through fewer clicks and increased speed.
Periodically testing and documenting upgrades to the ServiceNow HR Delivery platform.
Supporting Employee Experience Portal and knowledge base process improvement initiatives and projects
Developing and providing training and/or guidance on process and tool usage
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
Minimum Qualifications
3+ years of content/knowledge management experience
Please provide your resume in English.
This role is officed based in Mexico City.
Preferred Qualifications
Advanced communication skills in English
Preferred experience in a customer services environment that primarily delivered service to customers through Tier 0 web portals and self-service tools
Demonstrated Tier 0 competencies:
*Administrator for self-service web portals in a user role (non-IT position)
*Performing content management
*Maintaining knowledge bases
*Ability to work globally and across geographic regions
Specific skills:
*Knowledge management (Knowledge Centered Support, Knowledge Life Cycle, Knowledge Governance, etc.)
*Project management
*Data Analytics
*Process improvement methodologies
*Customer orientation and user experience
*Preferably HR Shared Services and/or HR/Benefits Outsourcing delivery
*Strong grasp of the written/spoken English language with clear and concise written communication skills required.
*Strong M365 skills (Teams, SharePoint, Excel, Word, PowerPoint, etc.)
*Knowledge of HTML/CSS
Applicants : If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification