Job Information
Warner Bros. Discovery Director, GBS Technology Operations Migration (temporary - 12 months) in Mexico City, Mexico
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Role
Based in our new Regional Capability Center in Mexico City, the Director, Operations Migration is a key contributor to support the delivery of an ambitious and complex operating model program. The transformation program includes migrating several global capabilities to new global and regional capability centers.
The Director, Operations Migration (Mexico) is in the in-country lead for the program reporting to the SVP T&O Transformation. The Director leads program efforts to ensure Technology & Operations (T&O) teams plus business areas are ready for program change moments. The individual will support all program activities including and not limited to hiring, onboarding and knowledge transfer. On behalf of T&O they will develop strategic recruitment plans in partnership with local and functional People & Culture Partners and Talent Acquisition to ensure readiness efforts meet program timelines.
The postholder will work closely with the T&O Leadership teams, Global Business Services, Talent Acquisition, People & Culture and Global Real Estate to ensure T&O teams are prepared to transition services.
Responsibilities
Lead local resource demand planning activity across T&O functions. Ensures it is aligned with other Warner Bros. Discovery groups in Mexico City
As the T&O Point of Contact is responsible for all Mexico City location activities. Acts as bridge between T&O global teams and Talent Acquisition
Partners with Talent Acquisition to create a successful Mexico City hiring strategy including building outreach programs to ensure a successful candidate pipeline
Monitors the interconnected work stemming from global people impacts and ensure plans are aligned and adapted for Mexico City transitions
Acts as de-facto T&O site lead until local T&O leadership is in place; ensure T&O workplace needs are met. Champions developing employee engagement, team culture and welfare programs for the Mexico City Capability Center
Working with other site leadership, runs a comprehensive onboarding process for T&O new hires
Participates in engagement programs between T&O Global Teams and the Global and Regional Capability Centers
Work closely with the People & Culture and Change Management teams for communications and training support for transitional readiness
Partner with GBS Service Transition to ensure knowledge transfer/operational readiness assessments and checklists are implemented and embedded. Acts as lead POC with GBS Service Transition for Mexico City
Support the development of cross-functional processes. Analyze organizational processes and workflows between Mexico City and other T&O global teams and identify gaps with a continuous improvement lens
Requirements
Bachelor's level Degree OR equivalent combination of operations management experience in global organizations
15+ years' experience in building enterprise scale operations centers in the technology environment
15+ years’ experience and knowledge of project and change management principles, methodologies, and tools
Experience of working inside major people and process transformation programs
A solid understanding of how people go through change and the change process
Experience working in IT and/or Broadcast environments with project managers and technical staff preferred
Exceptional communication skills, both written and verbal
Excellent organizational skills
Strong creative and presentation skills
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.