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Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com The role We are thrilled to announce an opportunity to join our team as: Support Analyst Scope: Full-time | Office: Mexico City | On site How a day to day would look like in this role: Provide a quality service that provides users with timely and effective solutions to their requests. Manage and resolve incidents and requests from the different areas of the operation. Timely escalate complex situations, according to defined channels. What we need to see from you Profile: Technician/Technologist/Professional in Systems Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk: Required skills: Equipment maintenance at hardware and software level (printers, VPN and technical diagnostics) Management tools Equipment support Incident management. *On-site availability in rotating shifts between Monday and Sunday Why should you join our team? A unique culture with corporate values lived for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society - employee initiatives. Corporate events. Latest technologies for our clients and colleagues. And much more! At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. Job Function Software & Cloud Services

Profile: Technician/Technologist/Professional in Systems Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk: Required skills: Equipment maintenance at hardware and software level (printers, VPN and technical diagnostics) Management tools Equipment support Incident management. *On-site availability in rotating shifts between Monday and Sunday Why should you join our team? A unique culture with corporate values lived for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society - employee initiatives. Corporate events. Latest technologies for our clients and colleagues. And much more! At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

We are thrilled to announce an opportunity to join our team as: Support Analyst Scope: Full-time | Office: Mexico City | On site How a day to day would look like in this role: Provide a quality service that provides users with timely and effective solutions to their requests. Manage and resolve incidents and requests from the different areas of the operation. Timely escalate complex situations, according to defined channels.