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Banner Health Receptionist in Mesa, Arizona


Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.

This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area

Shift: Monday-Thursday 12:30-9pm, Sunday 8am-4:30.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


About Banner Desert Medical Center

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 600 licensed beds, including over 100 dedicated to children. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 21 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the daVincir Surgical System.

About Banner Cardon Children's Medical Center

If you desire to provide the best care possible to the most vulnerable patients, come to Cardon Children's Medical Center in Mesa, Ariz. Within our 248-bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a recently expanded 104-bed NICU, a 24-bed PICU, six pediatric ORs and a 26-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.

Essential Functions

  • Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

  • Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

  • In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

  • May answer phones, transfer calls , take messages, and relay messages and information as needed.

  • May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Must have good interpersonal communication and display compassion in stressful situations.

Preferred Qualifications

Additional related education and/or experience preferred.

Job Number 266830

Facility Banner Desert Medical Center

Department Guest Svcs-Hosp

Address : Street 1400 South Dobson Rd

Address : Location US-AZ-Mesa

Work Schedule Evening

Position Type FT: Full-Time

Posting Category Administrative / Clerical

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