Job Information
University Hospitals Health System Practice Supervisor Orthopedics Mentor in Mentor, Ohio
Description To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference. What you will do Oversees daily functioning of all operational systems in office. Ensures implementation and adherence of business policies and procedures for the daily operations of the office. Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Direct supervision of all levels of office support staff. Establishes work priorities. Schedules staff and ensures coverage of support services within the practice, approves overtime. Approves vacation and time off requests of practice related staff. Conducts or coordinates regular office staff meetings. Kronos Timekeeper. Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Administrator. Identifies needs and assists front line leads with planning of continuing education for office staff. Completes performance reviews of staff. In collaboration with HR makes decision regarding hiring, corrective action, terminations, and other HR initiatives. Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates Administrator of significant activities. Assesses and resolves all patient balance billing issues using appropriate resources within UHMSO. Responsible for practice revenue enhancement/expense reduction initiatives and meeting financial objectives, including the collection of prior patient balances, co-pays, and co-insurance where applicable. Recommends operational improvements. Meets with leads and providers to assess, design, implement programs and processes to increase the efficiency and effectiveness of the practice. Provides detailed action plans for UHPS initiatives and coaches front line leads and staff through implementation of projects. Collects and analyzes data and maintains reports for business efficiency and practice growth. Assumes role of, or delegates all functions with regards to the office lab. Ensures all applicable laws, rules, and procedures are followed concerning typical lab functions, including: vaccines, patient samples, log books, and equipment. Works with assigned providers to ensure charges are submitted in a timely fashion. Other duties as assigned. Some travel to Willoughby Office Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity