Job Information
Republic Finance, LLC Administrative Assistant (Help Desk Support) in Memphis, Tennessee
Overview & Responsibilities
The Administrative Assistant provides administrative support to the internal Support Center for Republic Finance. The support center is a help desk to our 200+ network of branches located in 9 states. This team supports branch operations in a number of ways including technical support. The Administrative Assistant will answer phones, respond to emails and monitor online requests for support using applicable systems. Job responsibilities are as follows:
Responsible for reception, answering phones, and voicemail retrieval and response
Perform basic tasks for Support Department including basic daily or monthly audits, aging histories for customers, 1098 forms and small balance payoffs
Perform basic tasks for Credit reporting, Applications and Logins Department, including deleting duplicate electronic applications, rerouting electronic applications to another branch or rerouting electronic applications to another queue, faxing inquiry removals, password resets, notating account with EOscar blocked notifications, and handle cash drawer transfers
Perform basic tasks for IT/Technology support group including testing the fax machine, checking pre-assigned phone numbers for assignment to New Branch location, giving the branches status updates when there is a major printing issue and closing printing requests after a server reboot
Sort and file paperwork, send mail and/or faxes and distribute packages
Maintain and update office signs
Complete weekly office supply order, stock and maintain supplies in company break room
Conference room attendant
Send invoices approvals to accounting, and UCC branch information for accounting
Other duties as assigned
Requirements
Clerical and administrative experience
Practical understanding of technology with working knowledge of Microsoft Office and Microsoft Windows
Organization, planning and administrative skills
Ability to get along with others, work well in teams and relate to people
Strong verbal/written communication skills
Critical thinking and problem solving skills
Ability to recognize critical situations and escalate when needed
Ability to adapt and be flexible when needed
Stress tolerant and have a constructive approach to interpersonal conflict
Communicate well with all levels of management and work successfully with a wide variety of individuals
Benefits
We offer a competitive compensation and benefits package including:
Health/Dental/Vision
Paid Vacation
401 (K) and employer match
Company provided Life Insurance & Long Term Disability
Additional benefits with Republic include:
Regular drawings for sports tickets
Employee of the Month Program
Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
Professional offices with a friendly team environment
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.