AMVETS Jobs

The Opportunity The Senior Integration Engineer is a customer facing role that will act as the subject matter expert in integrating our customers third-party applications as well as architecting customer specific solutions within the KWI suite. In addition, this role is responsible for providing written technical and process oversight on solution design across the Solutions Delivery team. This role is a critical partner for our existing and pre-sales clients acting as a go between our customer and KWIs development team translating customer requirements into technical specifications (e.g., interface design specifications, analytic test specifications and system configuration). The Senior Integration Engineer will also serve as an internal go-to person and guide the teams overall activities. As an Senior Integration Engineer, you excel at the below core competencies Building partnerships and working collaboratively with others to meet shared objectives Operating effectively, even when things are not certain, or the way forward is not clear Takes full ownership over decisions, actions and failures Participate in internal Solutions Delivery team meetings and partner with the VP, Customer Experience on developing and building the teams competencies and capabilities. Responsible for ensuring that the Solutions Delivery team is keeping up with customer demand. Serve as internal subject matter expert on solutions architecture; act as a strategic partner for project allocation and communicate with development to help manage customer project workload. Assist in triage and managing queue of new customer requests for assignment to the Solutions Delivery team. Provide technical & process oversight on solution design across Solutions Delivery team.

Asist in developing integration strategies with KWIs product suite in conjunction with our customers partners. Work closely with the rest of the team to share learnings and best practices create a Center of Excellence. Engage with clients on project specifications and liaise with internal teams to ensure timely and accurate execution of projects. Become the subject matter expert on KWIs POS, Merchandising, and E-Commerce products. Ability to translate customer requests into technical specification for KWIs development team. Coordinate, map, and manage various technical integrations with customers third party solutions and vendors. Ability to create a Statement of Work (SOW) that documents solution blueprint of client projects, mapping specifications of the various technical functionalities to ensure the spec meets clients business needs. Support change management, ensuring all acceptance criteria is met with as little customer impact as possible. Provide pre-sales design support for low - medium level complexity solutions for both new and existing customers. Writing, developing and executing trial and proof of concepts for prospective clients; monitor progress of the client in using the product while keeping the account team informed of the trial status. What you will bring 4 plus years of experience in technical customer facing environment, retail industry is a plus. Bachelors degree required (Media, Culture, Communication; Computer Software, IT; or Software). Expert knowledge in cloud-based software platforms. Experienced with Microsoft Business Suite (Outlook, Excel, and Word), SQL, well versed in the use of APIs, data flow and system integrations. Experience in technical facing consulting roles. Experience translating business requirements into technical specification requirements. Must be a team player and master communicator to internal and external customers. Must be able to multitask, prioritize and own multiple projects simultaneously.