Job Information
Upperline Health Bilingual Remote Medical Call Center Scheduler in McAllen, Texas
ABOUT US
A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.
We put patients at the center of value-based care.
BENEFITS
Comprehensive benefit options include medical, dental and vision, 401K and PTO.
ABOUT THE CALL CENTER SCHEDULER
Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.
This position is based remotely near McAllen, TX.
WHAT YOU’LL DO
Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
Determine appropriate clinic location and schedule patients into Vision system accordingly
Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
Verify if the patient’s insurance requires a pre-certification and begin the referral process
Maintain professional working relationship with all contacts, both internal and external
Provide timely responses to all verbal and written inquiries regarding patient accounts
Respond to voicemails and online requests within 1 hour of the patients’ messages
Exhibit a patient demeanor and strong customer service attitude at all times
QUALIFICATIONS OF THE CALL CENTER SCHEDULER
Spanish speaking is REQUIRED
High School graduate and formal training from a vocational school or equivalent
1+ years’ experience in a similar call center or centralized scheduling setting
Strong written and verbal communication skills
Ability to multi-task and work under deadlines with urgency
Knowledge of general medical terminology and managed care functions
Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams
COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience
Job Type: Full-time
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