Job Information
Seifert Technologies Network Administrator in Massillon, Ohio
Company: Seifert Technologies Location: Massillon, OH Position: Network Administrator Job Summary:
The Network Administrator at Seifert Technologies is responsible for maintaining and supporting the company's IT infrastructure, ensuring seamless network operations, and providing technical support to clients. This role requires a proactive and communicative professional who can troubleshoot complex IT issues, manage backup and disaster recovery solutions, and maintain up-to-date IT certifications. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a thorough understanding of network systems and protocols.
Primary Job Responsibilities:
Customer Communication:
- Provide clear, friendly, professional, and helpful communication with all stakeholders.
- Establish clear expectations regarding actions and timeframes for resolution.
Helpdesk Ticket Management:
- Monitor and respond to helpdesk tickets received via telephone, email, or remote monitoring tools (Labtech).
- Provide first and second-level troubleshooting for desktops, email, viruses, servers, and other IT issues.
- Enter and update tickets in the ticket tracking system (Connectwise).
- Escalate complex issues to the appropriate tier or management.
- Ensure timely and accurate ticket closure.
Escalated Support:
- Receive and handle escalated support tickets.
- Go onsite to customer locations for projects or support as needed or directed.
Backup and Disaster Recovery Management:
- Monitor and maintain customer backup and disaster recovery solutions.
- Track customer backups to ensure systems are operational.
- Enter and update tickets related to backup issues in Connectwise.
- Resolve backup issues or escalate as necessary.
- Visit customer sites or MCTV for issue resolution when necessary.
Time Management:
- Log work hours, including login/logout and lunch breaks, in the time management system (VTMan).
- Track and enter all time and work details in Connectwise.
IT Equipment Setup and Troubleshooting:
- Set up or troubleshoot desktops, servers, switches, wireless access points, network printers, routers, and other IT equipment.
Training and Certification:
- Share knowledge and train others.
- Continuously update and maintain approved IT certifications.
Documentation:
- Maintain accurate and up-to-date documentation of all processes and solutions.
In-House Support:
- Provide internal IT support as needed.
Other Duties:
- Perform additional tasks as required by management.
Qualifications:
- High School Diploma required, Associates or Bachelor's degree preferred.
- 3 years' experience as a Network Administrator or in a similar role.
- Certifications in A+, Network Essentials, MCSA Desktop, or MCSA Server preferred.
- Results-oriented with strong, friendly communication skills.
* Additional Requirements: -Criminal background check and drug screen are a condition of employment -Use of personal vehicle and valid driver's license -Ability to lift up to 20lbs *Benefits: -Health Insurance -Dental Insurance -Vision Insurance -401K -Paid Holidays -Paid Time Off
EEO STATEMENT: Our company provides equal employment opportunities to all applicants without regard to race, color, religion, gender, nat