AMVETS Jobs

Job Overview The Customer Services Supervisor will be a driving force in maintaining a world-class Customer Service organization for Myriad Neuroscience. The supervisors key job responsibilities are reporting metrics, supervising, monitoring, auditing, and coaching assigned direct reports. Other key responsibilities include assisting the training supervisor with new hire training, onboarding, and project-based functions. PRIMARY RESPONSIBILITIES Responsible for supervision of assigned team of Customer Service Representatives Monitor day to day call center activities including all standard operating procedures, call center metrics, coach employees on metrics and outcomes for customer service activities Promote an effective culture for the team including personal and- team professional development Ability to utilize department reporting dashboards to identify patterns, trends, and provide metrics Distributes -assigns work to Direct Reports Makes advanced decisions to meet business objectives and assist others with decision making Maintain and monitor compliance of direct reports will all departmentally polices Partners with CS leadership to make recommendations for process improvements and data analytic needs Document evolving process, procedure, and training within the department Review and manage all department escalations to ensure a timely resolution Complete payroll and manage employee schedules and time off requests to ensure coverage for all roles in the department Engage and motivate employees to increase productivity and manage incentive programs related to employee performance REQUIRED KNOWLEDGE/SKILLS/ABILITIES Bachelor's degree or equivalent experience - 5+ years and knowledge in the healthcare industry preferred Expert on all areas of Customer Service Department daily operations. Ability to manage employees in remote locations and to effectively manage processes and resources. Excellent leadership, time management, scheduling, and organizational skills Follow all rules and regulations and adhere to the highest ethical standards Ability to work effectively and meet productivity goals Ability to manage multiple tasks in a fast-paced environment Proficient Knowledge in utilizing Excel/Word/Power Point We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.