Job Information
Amentum General Clerk II in Martinsburg, West Virginia
This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.
Duties specific to supporting the task may include:
Becoming proficient with various ATF sponsored applications used to retrieve pertinent information to properly route inquiries email, fax transmittals, or mail
Becoming familiar with computer related functions such as Microsoft Outlook to maximize efficiency with electronic records management
Ensuring timely delivery of records via email, fax, or internal mail
Providing general maintenance and troubleshooting related to minor issues with existing equipment
Telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller
Managing Urgent Trace notifications
Maintaining familiarity of all ATF and contractor personnel with regard to title, position, and contact information
Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower level staff
Required Qualifications:
Work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels
Experience in performing work requiring attention to detail and accuracy
Good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing databases and applications as directed
Some knowledge of firearm serialization including manufacturer, caliber, type and model
Knowledge of ATF’s mission and general understanding of ATF processes; ability to apply good judgment in selecting procedures to be followed
Experience in identifying and submitting potential problems to appropriate levels of management
Willingness to work as a team player
Sense of Customer Service
Ability to accurately record and report production numbers
Strong oral and written communication skills
Ability to frequently lift up to 40 pounds
Ability to perform frequent repetitive motions using fingers, hands, wrists and arms
Must be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location.
Education & Specialized Experience
High school diploma or general education degree (GED)
Three months in current position
Data entry experience, minimum six months preferred
Some telephonic customer service skills preferred
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .