Job Information
ADM Customer Service Representative – Marston, MO in Marston, Missouri
84432BR
Job Title:
Customer Service Representative – Marston, MO
Department/Function:
Sales, Customer Service & Origination
Job Description:
Customer Service Representative – Marston, MO
ADM Ag Services
This is a full-time, non-exempt position.
Position Summary:
The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and grain origination staff. Will have daily exposure to customers in a fast-paced environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to grain ticket entry and processing, producer settlements, records management, and accounts payable processing.
Job Responsibilities:
Accurately and efficiently process grain settlements
Work in a fast paced, open office, grain purchase environment
Flexible and ability to prioritize tasks
Research problems, analyze results and organize tasks
Electronically maintain customer files- scanning documents, uploading information with Salesforce
Partner with Origination Team to maintain excellent customer relationships with producers
Develop excellent working relationships with Origination and Cotton Team
Interact with customers regarding orders and documentation needs
Follow through on logistics for shipments from origin to destination
Enter and manage sales/purchase contracts
Process invoices and monitor accounts receivable
Researching and obtain resolutions of customer issues
Effectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams.
Proactively learn and cross train on all CSR responsibilities
Other reasonable tasks as assigned by supervisor
Job Requirements:
Ability to multitask is crucial to being successful in this job. Must adapt and perform consistently in a fast-paced environment
A service-oriented focus on both external customers, internal customers, sales and business management colleagues
Exceptional verbal and written communication skills to be utilized daily
High regard for accuracy and attention to detail
Ability to collaborate well in a team-oriented environment. Must be committed to group goals and objective and continually seek to improve
Excellent organizational skills
Must be efficient problem solver
Must be able to make moderately complex decisions which impact all aspects of the business
Must have a friendly and positive disposition
Proficiency in Microsoft Excel, Word, and Outlook required
Ability to learn web based and other computer applications as needed
Actively grow their knowledge of their customers business and market conditions
Receive direction from others and perform independently while managing priorities
Ability to adapt and perform consistently in a fast pace environment
Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying
2 year Associate's Degree or 4 years office &/or CSR experience equivalency
AGRIS and Salesforce competency a plus
Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
“AJCIND”
Req/Job ID:
84432BR
City:
Marston
State:
MO - Missouri
Ref ID:
#LI-LP2
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About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)