Job Information

Kelly Services Technical Support | Desktop (Mansfield, LA ) in Mansfield, Louisiana

Duties and Responsibilities

  • Provide remote, telephone and in-person IT support to staff.

  • Provide technical support for applications and services.

  • Set up, configure and test PCs, laptops, printers, smartphones and other equipment.

  • Install, test and configure new workstations, peripheral equipment and software.

  • Create user accounts for various systems.

  • Ensure work is performed within company security protocols and advise management of potential risks.

  • Manage network user access and access request forms.

  • Maintain and update an IT Helpdesk Ticketing System and Knowledge Base documentation library.

  • Maintain inventory of equipment and assist with maintaining and updating work instructions.

  • Support a wide range of IT initiatives and projects.

  • Collaborate with coworkers to research problem and find solution.

  • Test software and hardware to evaluate ease of use and whether product will aid user in performing work.

  • Write software/hardware evaluations and provide recommendations for management review.

  • Write or revise user-training manuals and procedures.

  • Develop training materials, such as exercises and visual displays.

  • Train users on software and hardware on-site, in classroom or recommend outside contractors to provide training.

Required Qualifications

  • High School Diploma or equivalent.

  • Prior professional IT and/or Help Desk experience.

  • Proficiency with Microsoft Office 365, SharePoint, Windows Server, Active Directory and GPOs.

  • Knowledge of computer systems, configuration, diagnosis and troubleshooting techniques.

  • Strong communication, organization, teamwork and customer service skills.

Preferred Qualifications

  • Degree in Computer Science or related field.

  • A+ and/or Microsoft certification (MCP, MTA).

  • Network troubleshooting (DNS, DHCP, IPCONFIG) experience.

  • Manufacturing industry experience including related applications/software.

Why Kelly ® ?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.