Job Information
Amazon Payroll Specialist, Finance Pay Services - APAC in Manila, Philippines
Description
At Amazon we believe that every day is still day one. Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Finance Payroll operations. We are not an average retailer and this is definitely not your average payroll position reporting in through Amazon Finance Operations. We’ll give you the opportunity to really make a difference to our business. We’re looking for exceptional people with outstanding auditing skills, problem solving skills, HR and payroll process combined with local regulations and payroll system knowledge, and customer service passion.
Amazon seeks an English and Filipino speaking Financial Analyst to join our Finance Pay Services Hub located in Manila. The candidate should have at least two years payroll and/or HR data management experience in a large customer-oriented corporate environment. Role holder will provide Payroll administration services and support to our employees. This role demands both a high level of accuracy and systems ability and also the ability to communicate effectively in written and verbally. Payroll is processed on monthly basis in multiple states, and this person will perform a variety of technical tasks relative to assigned areas of responsibility including project management support, Payroll operations, SOP creation and updates, data compilation and support of the Pay Services Team.
Key job responsibilities
Work as a key POC for MNL Finance Pay Services hub related project support and may lead small to medium scale projects independently
Work as a process expert to review and optimize pay related processes for countries that supported by MNL Pay Services hub (such as the Philippines, Korea and/or other countries), create and update SOPs, participation in the continuous improvement of HR and Payroll processes
Work on and support key employee life cycle pay processes, may process end to end pay preparation related work for mulitple countries (such as the Philippines, Korea and/or other countries).
Generate and administer documents based on given frameworks and participation guidelines for all countries/companies/organization supported by the MNL Pay Services hub
Maintain, manage and regularly audit all electronic personnel files.
Performs/reviews various analysis and reconciliation and prepares various reports (daily, weekly, monthly, quarterly and annual)
Input, update and maintain all payroll related data via PeopleSoft in a timely manner, carry out audits and checks on data changes to ensure accurate and timely payment of the employee population.
Produce timely responses to employee inquiries
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Understand processes and program regulations and the way they have been translated into existing technical environment
Meet setup SLA and KPI, deep dive on root causes analysis of any KPI missed cases/tickets
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
We are open to hiring candidates to work out of one of the following locations:
Manila, PHL
Basic Qualifications
Solid knowledge on local laws and labor regulations of the Philippines
Fluent in English and Filipino, other languages is an advantage
Bachelor degree or equivalent work experience
2+ years of work experience in HR and payroll data management, Payroll operations or similar role preferred
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Ability to work in changing environment
Preferred Qualifications
Experience of working in a Payroll Operations team or HR Shared Service Environment.
Experience of working in a transactional / process based environment
Experience of working in multinational company
Experience of working with KPI and SLA