Job Information
Kuehne+Nagel Operational Care Specialist in Manila, Philippines
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
To release BAL B/L as per Financial Guidelines + working instructions.
To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
To support and resolve claims + disputes.
Your Skills and Experiences
Graduateof any 4-year course
Provenexperience in logistics, supply chain, or a related role
Musthave excellent communications skills (verbal and written)
Withstrong focus on customer + stakeholder relationships
Abilityto work in a fast-paced environment
Willingto work onsite in Pasay City (Four E-Com)
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.