Job Information
WTW B2C Invoicing & Collections Manager in Manila, Philippines
Strategy
Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.
Contribute to the development of the respective business unit's client service proposition and service delivery strategy.
Operations Management/Operational Effectiveness
Ensure operational activities are delivered per the agreed service level agreement.
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
Deliver and contribute assigned operational programs, projects, and/or services that are of significance to the business unit.
Align with the Simplify – Grow - Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
Build and foster high-quality relationships with internal/external stakeholders.
A proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.
Ensure the team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.
Collaborate with other teams to improve client satisfaction.
People Management/ Development
Develop effective succession planning for oneself and all critical roles within the team.
Develop line managers through coaching and team building while serving as an escalation point for operational issues and complaints.
Work with Human Resources to manage talent recruitment, development, and retention requirements for the business unit.
Setting appropriate goals & expectations for the team and conducting periodic and annual performance reviews for all direct reports.
Build and develop inclusive & diverse teams.
Top Competencies
Focusing on Clients
Conflict Management
Driving Excellence
Influencing Stakeholders
Developing Talent
Adapting to Change
The Requirements:
Knowledge/Experience:
A good understanding of Accounting & Insurance Principles is preferable.
Proven track record of providing excellent levels of client service across varied processes & stakeholders.
Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.
Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations, IT, compliance, and risk.
The critical thought process, analytical & strategic skills.
Demonstrated leadership and vision in managing teams and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Eligibility Criteria
With a minimum of 12 months of experience in the current role
Fit between the qualifications and specifications of an existing job opening
No outstanding performance improvement plan (PIP)
Should not be under disciplinary sanction •
Should have maintained a rating of "3" or applicable passing rating/score at least two years
Qualifications:
- Any Graduate/ Postgraduate
Skills:
Excellent verbal and written communication skills.
Good Interpersonal skills
Good Analytical skills
WTW is an Equal Opportunity Employer