Job Information
Philips Healthcare Service Operations Leader, AM&D in Malvern, Pennsylvania
Healthcare Service Operations Leader, AM&D
As a key member of the AM&D Leadership team, this leader will serve as a critical interface between product, technology, and commercial leadership, while collaborating closely with medical, compliance, and regulatory leaders. The role requires driving alignment across cross-functional teams to meet organizational goals.
Your role:
Mentor and guide the growth and development of people leaders within the Clinical and Customer Service departments in AM&D.
Provide ongoing coaching, feedback, and professional development to Key Operations Leaders, while enabling engagement across Healthcare Operations.
Drive operational efficiency across Healthcare Operations, partnering closely with Revenue Cycle Management, Product Management, Commercial Leadership, and other key stakeholder departments in AM&D.
Collaborate with Clinical and Customer Service operational leaders to prioritize patient safety and quality while improving operational efficiency, forecasting capabilities, and workforce planning.
Identify and implement AI-driven workflow improvements to increase productivity and streamline processes.
Actively participate with senior leaders to develop and execute strategic plans and objectives aligned with organizational goals
Educate senior leaders on business capabilities and drive transformation by promoting adoption of standards and best practices for effective performance.
Serve as a direct point of contact for managing executive escalations with professionalism and urgency.
You're the right fit if:
Bachelor’s Degree required, Master’s Degree preferred in Business, Healthcare or related industry
Proven track record in the healthcare or medical device industry, with 15+ years of managerial and leadership experience.
Extensive experience leading large teams (200+ employees), including 24/7 operations, call centers, and workforce planning and development.
Expertise in clinical and healthcare service operations, with the ability to identify, evaluate, and resolve critical issues using professional concepts.
Excellent leadership, communication, negotiation, and presentation skills, with the ability to effectively engage executive stakeholders.
Demonstrated ability to communicate complex clinical or technical issues to diverse, non-clinical, and non-technical audiences.
Experience operating in CMS-regulated environments and successfully implementing CMS requirements into productive operational settings.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA is $171,581 to $316,764.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Malvern. PA.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran