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Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What are we looking for?

The Assistant Learning & Development Manager serving Waldorf Astoria Maldives Ithaafushi will be responsible for supporting the Director of Learning & Development and coordinate with all departments in order to facilitate training needs, planning, organizing, conducting and evaluating training programs for team members of all levels.

Please note that this is not an exhaustive list of everything that needs to be done

What will I be doing?

• Be a role model to represent Human Resources and Training team. Building a good relationship with team members of all levels. Understand all training initiatives, channels and be able to communicate and give general advices and assistance to Team Members.
• Take part and support in learning and development needs within the organization through observation, job analysis, appraisal schemes, etc.
• Coordination with departmental coordinator/ Departmental trainer to follow up on the training plans and initiatives in order to ensure related arrangements and successful completion of training activities and events.
• Keep track on training equipment and materials ensuring stock levels and availability at all times. Maintain records of movements and follow on maintenance when needed.
• Ensure the training room is always in good condition. Set up ready for all scheduled trainings. Keep track and update the scheduled usage of the training room
• Maintain standard training filing system as advised by Director of Learning & Development. All training records must be filed accordingly and related certificates must also be copied and filed in Team Members’ personal file working with Human Resources.
• Maintain and update training matrix on a regular basis including all mandatory eLearning on Hilton University and classroom training. Always ready to as a reference for Team Member’s training progress also for inspection in terms of audit perspective.
• Assist Director of Learning & Development to prepare the training plan for new team members, assignments of eLearning based on Brand Required Learning Document.
• Support and follow up with departmental trainers on monthly departmental training activities and maintain records as advised by Director of Learning & Development.
• Maintain and update Training Report as advised by Director of Learning & Development.
• Delivery of certain training and development programs in a manner that is easily understandable to trainees and in a way that motivates them.
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending courses.
• Arrange training programs for and regularly follow up on trainees from local and overseas hotel schools. Maintain records and follow up the evaluation accordingly.
• Act as Secretary for the Training Committee maintaining meeting minutes and follow up on the action points.
• Communicate positive and regularly through training communication channels such as bulletin boards, Waldorf Astoria community, Facebook, etc. supporting a living learning culture in a positive manner.
• Safeguard soft copies of proprietary training materials entrusted to him/her.
• The Resort requires that you perform any task deemed necessary by the Director of Learning & Development and Director of Human Resources for the efficient running of the Human Resources Department specifically and the Resort in general.
• Ensure that luxury brand training is conducted according to the schedule and maintain up-to-date records.
• Establish and execute talent development and succession plans for top performers, coordinating with department heads as necessary.

What do I need?

• Degree or Diploma in a related field

• At least 3 years’ experience in a similar role in a luxury Resort/Hotel.

• Proficient level of written and verbal English.

• Positive attitude and strong communications skills.

• Ability to take initiative.

• Knowledge of training techniques.

• Proficiency, at an intermediate to expert level, with computers and computer programs, including Microsoft Word, Excel and PowerPoint.

• Methodical and well organized.

• Strong organizational, planning and analytic skills.

• A passion for delivering exceptional levels of Guest service.

• Excellent grooming standards.

• Flexible, reliable, accountable and resilient.

• Ability to work under pressure.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Assistant Learning & Development Manager - Waldorf Astoria Maldives Ithaafushi

Location: null

Requisition ID: HOT0AIRM

EOE/AA/Disabled/Veterans