Job Information
Manulife Software Technical Analyst in Makati City, Philippines
The Opportunity:
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
The Software Technical Analyst is responsible for creating and maintaining automation solutions for the areas of focus using Robotics Process Automation (RPA) processes and technology. The role interfaces with both technology and business operations team to build and configure efficient, scalable automations within prescribed automation tools and coding standards. The role will develop, implement, and maintain automations/robots (digital workforce assets) with the highest positive impact. The role will facilitate trainings and mentor junior developers.
We are looking for someone with:
- Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming
Tools/Technical/Process Specific Knowledge or Skills:
4+ years of development experience with a solid understanding of programming concepts.
3+ years of experience with any automation tool
Working knowledge and experience in any programming language (Nice to have)
.NET, C#, Visual Basic, JavaScript, AJAX, jQuery, JSON, XML and Web Services
HTML 5 and CSS3 and Responsive Web Design
MS-SQL Tables, Views, Stored Procedures, Triggers and Functions
Understanding of process design documents and technical design documents on automation space
Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA software/tool.
Workflow Modeling applications
Soft skills:
Business acumen, ability to relate activities to Manulife business model
Strong knowledge of object and data models; understanding of fields and attributes
Strong ability to configure and resolve issues
Understanding of user interfaces, ability to modify templates
Can conduct classroom and virtual trainings
Can mentor competent colleagues
Most interpersonal skills meet requirements
Strong working knowledge of key aspects of role
Staying abreast of developments in your own technical discipline
Most straightforward tasks completed to acceptable standard, requires some iteration
Understands the informal structure
Constantly learns from both success and failure
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Proactively identifies opportunities for improvement in processes and workflows
Monitors areas of persistent difficulty and creates materials to efficiently deal with them
Customer obsessed
On the job you will:
The automation engineer is mainly responsible for the planning and executing the day-to-day activities of Robotics and Process Automation engagements for clients
Assist clients in evaluating manual operations to help identify performance improvement opportunities within their day-to-day processes
Responsible for seamless functioning technology and applications for the benefit of internal and external users
Assists with resolution of issues surfaced by support analysts
Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users
Create and maintain script libraries to triage most common issues
Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
Proactively makes suggestions for improvements
Focuses on configuring platform to enable software development
Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform
Develops training material, processes and flows to enable users to optimize use of software/platform
Basic business acumen, able to support delivery of value proposition
Works together in a small team with a common purpose, follows rules from team members
Follow Scrum/Agile principles and attend all scrum events like Daily Scrum, Sprint Planning and can facilitate as Scrum Master
Collaborate with other members of the Scrum team to ensure timely delivery of requirements
Share experience and knowledge to assist in the development of recommendations and solutions that are in-line with industry best practices
Working Arrangement: Hybrid
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
Our commitment to you:
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
Modalidades de Trabajo
Híbrido