Job Information
Grundfos Service Specialist in Makati City, Philippines
Service Specialist
Job Description
As a Service Specialist in Grundfos, you will apply technical and customer insights to identify, sell and provide customers with value-adding service and after-sales solutions.
You will also have functional responsibility for supervising junior colleagues and assisting leadership. Work closely with sales colleagues to ensure a positive customer experience.
Your main responsibilities :
Carry out risk assessment before on-site visits.
Key contributor to the increase of Recovery Cost of local team by positively influencing growth of Utilization and Billable Rate.
Small leads specialist i.e. works closely with service technicians who proposed service leads to offer solutions to customers through SOFFE (Service Offering).
Build repo with clients by meeting them / keeping in touch. Keeps track of these activities through CRM Facetime.
Listens to customers and identifies how Grundfos value proposition supports their business needs.
Keeps close tap on service customer satisfaction and provide feedback to service team for improvement
Promotes and manages Service Agreements.
Works closely with PU Aftermarket/Sales team:
for service job opportunities
on commercial aspects i.e. propose pricing and profit margin according to PU’s advice
with support on budgetary service hours for comprehensive service agreements, and project-based jobs quoted by PU
on outcome of large service leads handled by PU.
to attend joint meetings with end-users to offer service solutions (SOFFE).
by discussing developments in monthly SLA meetings.
Generates and manages Service Hours Opportunities pipeline; works to increase hit rate by regular meeting with customers.
Provides basic technical after-sales service ie inspection, energy check, etc.
Fulfill request for pre-sales/technical support from PU sales/customers.
Generates own service leads for service agreements / energy optimization, etc.
Works closely with vendors for pricing and technical solutions to customers.
Provides updates on developments in GPP Service BRM.
Experience or understanding in the following:
Bachelor’s Degree
To have at 2-3 years of relevant work experience before entering level besides formal education
Experience working with business process within the service environment
Strong ability to influence others
Possess good understanding of relevant systems, local laws and regulations where applicable, for a service environment
Solid knowledge of the plans, processes and activities within the functional area in the service environment
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
Information at a Glance
Job details
Workplace: Onsite Position
Job Location: Makati City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular