Job Information
Eaton Corporation Service Manager in Makati City, Philippines
What you’ll do:
The role for Service Manager is to lead, plan and manage in-country Electrical Service Business, including Service Sales, project implementation, testing and commissioning, technical application, technical fault analysis and solution recommendation, technical training, warranty support for all Power Quality product including UPS (1P/3P) and Power distribution maintenance support, i.e. Low Voltage Switchgear, Medium Switchgear, transformer.
A. Responsible for building strong service sales team, strengthen existing install base customer relationship, ensure profitable service & maintenance contract while achieve customer satisfaction, including provide guidance to generate new leads on services scope.
B. Accountable for enhancing operation team's technical competency, service capability and support capacity, to setup world class standard service execution team. Including identifying the spare parts support and SLA commitment to customer
C. Alignment with both sales team and project management team to enlarge Eaton PQ and PD install base.
D. Collaborate with service partner and ASP to extend Eaton service network in country wide, achieve geographical coverage for major cities.
E. Strategize service business, identify growth area, penetrate into competitor's territory.
F. Engage internal team to setup service process, warranty process, service sales process etc according to ISO and company process.
G. Show strong leadership in coaching, demonstrating to team member, build strong 1st liner manager.
H. Collaborate with Regional service HQ on monthly basis.
I. Identifying training needs and providing ongoing training and development opportunities for service staff to enhance their skills and knowledge.
J. Overseeing inventory levels of parts and equipment, managing procurement processes, and optimizing inventory to support service operations efficiently.
K. Generating reports on service performance, analyzing key metrics, and identifying areas for improvement to enhance service delivery and customer satisfaction.
L. Developing and managing service department budgets, including forecasting expenses, controlling costs, and optimizing resources to meet financial targets.
M. Enhance Work Safety and Health rules and regulations, work balance and wellness for the service team.
Overall, a service manager in the electrical industry plays a crucial role in ensuring the smooth operation of service department, maintaining customer satisfaction, and driving business growth through efficient service delivery.
Qualifications:
A. Bachelor’s Degree, preferably in Electrical Engineering or any other fields of Engineering
B. UPS service background preferred with at least 8 years’ experience
C. Good communication skills
Skills: