Job Information
Manulife Project Manager - Operations Transformation in Makati City, Philippines
The opportunity
This Project Manager will manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.
Responsibilities:
Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Develop comprehensive project plans and manage project timelines, budgets, and resource allocations.
Develop business case and coordinate fund sourcing
Lead and coordinate cross-functional project teams, ensuring roles and responsibilities are clear and team members are motivated.
Monitor project progress, identify potential risks, and implement effective mitigation strategies.
Conduct regular project status meetings and report on project progress to stakeholders and executive management.
Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.
Facilitate post-project evaluations to identify lessons learned and implement continuous improvement practices.
Manage stakeholder relationships by building trust, ensure clear communication, and align project objectives with stakeholder expectations. Act as the primary liaison, facilitating collaboration and resolving conflicts to ensure that stakeholder needs are met and project goals are achieved successfully.
Skill Set
Project Management Expertise: Mastery of methodologies such as Agile and Waterfall and other relevant project management principle
Tool Proficiency: Advanced use of project management software like Microsoft Project, Jira, Trello, or Asana or traditional project management plans
Risk Management: Ability to identify, assess, and mitigate project risks effectively.
Budgeting and Financial Acumen: Strong skills in budgeting, forecasting, and cost control.
Resource Management: Expertise in optimal resource planning and allocation.
Stakeholder Management: Proficiency in engaging and managing diverse stakeholder expectations.
Change Management: Ability to facilitate smooth transitions and high adoption rates for new initiatives.
Quality Assurance: Skills in maintaining high standards and ensuring deliverables meet expectations.
Decision-Making: Ability to make informed, timely decisions to keep projects on track.
Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.
Competencies
Expertise in project management methodologies (e.g., Agile, Waterfall etc).
Advanced proficiency in project management software and tools.
Strong financial acumen for budget management and cost control.
Ability to conduct risk assessments and develop mitigation plans.
Key Results Area:
Strategic Process Optimization: Lead large-scale or multiple process improvement initiatives that align with Manulife’s strategic goals, ensuring impactful transformation.
Advanced Data Analytics and Insights: Utilize advanced analytical techniques to generate deep insights that inform strategic business decisions and enhance operational performance.
Stakeholder Leadership: Build and nurture strong relationships with senior stakeholders, acting as a trusted advisor and influencing strategic directions.
Project and Change Leadership: Drive complex projects with a focus on change and project management, ensuring alignment with business objectives and successful implementation. Manage end-to-end execution of the project from ideation to sustainability.
Key Behaviors:
Project Planning and Execution: Develop detailed project plans, including scope, timelines, and resource allocation, ensuring successful project delivery.
Resource Management: Optimize the use of resources throughout the project lifecycle to achieve maximum efficiency and effectiveness.
Risk and Issue Management:Identify potential risks and issues early, developing mitigation strategies to minimize impact on project outcomes.
Stakeholder Communication: Maintain clear and consistent communication with stakeholders, ensuring expectations are managed and objectives are aligned.
Experiences and Qualifications:
Project Management Experience: Extensive experience managing complex projects, preferably within operations transformation or a related field.
Educational Background: Bachelor’s degree in business administration, project management, or a related field. A master’s degree or MBA is a plus.
Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar project management certifications.
Industry Knowledge: Familiarity with operations in the financial services sector, understanding of regulatory requirements and industry trends.
How will you create impact?
The role will report to the Transformation Manager.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
At least three (3) years’ experience in life and health claims processing, insurance, or a related field
Bachelor’s degree in healthcare administration, business, or a related field is preferred.
With industry certifications or exams passed (FLMI, etc.)
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
Acerca de John Hancock y Manulife
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
Semana de Trabajo Comprimida