Job Information
Manulife Distribution Compliance Manager in Makati City, Philippines
The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the Financial Products and Services Consumer Protection Act (FCPA), Manulife initiative on Conduct Risk Framework and Project Minotaur, will put significant emphasis on the organization’s ability to deliver fair and positive customer outcomes. The Distribution Compliance role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives.
Position Responsibilities:
Provide a strong support to the Head of Products and Distribution Compliance and Chief Compliance Officer in ensuring that all the distribution compliance programs of the Asia Segment and local Compliance are effectively implemented.
Develop and maintain policies and procedures to operationalize the Distribution Compliance programs across the organization.
Coordinate with the Complaints Management Team in ensuring resolution of customer complaints.
Conduct the necessary investigation of customer complaints that are related to sales misconduct and/or inappropriate behavior of agents and sales personnel.
Conduct thorough investigations on compliance breaches.
Ensure that erring agents and sales personnel are subjected to disciplinary sanctions following the company’s disciplinary process.
Gather and analyze pieces of evidence related to violations and misconduct to support disciplinary sanction that will be imposed.
Ensure that complaints resolution is in accordance with regulatory requirements and internal policies.
Prepare investigation reports that will be endorsed to the Disciplinary Committee for a decision.
Prepare detailed reports on cases investigated for reporting to Management and to the Board.
Maintain accurate records of compliance activities, findings, and resolutions.
Implement best practices and innovative solutions to enhance compliance effort.
Monitor and manage corrective action plans committed to address audit findings.
Individual Accountabilities:
Create and Maintain the Policy and Procedures to support distribution compliance program.
Draft the of Notices to Explain (NTEs), Requests for Information (RFI), Final Investigation Reports/Case Memoranda, and Letter-Resolutions to the distributor. Based on the preliminary investigation report and the Company's records.
Protect the confidentiality of all sensitive information related to investigations and disciplinary actions.
Continuously review and improvement disciplinary processes and policies.
Regular meeting with distribution channel heads and line 1B for regular reporting, alignment and improvements.
Prepare Disciplinary Committee - SDS Memo for review and approval of DC head and CCO.
Organize the Quarterly Disciplinary Committee meetings.
Prepare and submit IC Negative List of Agents Report to the Insurance Commission every quarter.
Oversee the rollout of Compliance Refresher Courses for agents and monthly reporting on training completion rate.
Comments in Agent's Good Standing Status/ Check Adverse Record.
Prepare a Monthly Report to MP, MCBL (MP & MCBL SDS Cases) and MIMTC (KPI and Customer Complaints).
Assist Head of Distribution Compliance and Chief Compliance Officer for DC related projects and initiatives.
Oversee the issue management for distribution compliance.
Required Qualifications:
Minimum 5 years relevant experience in insurance, financial services industry or regulatory bodies in Compliance.
Knowledge of financial services industry, related legislations, regulators, industry best practices and professional standards.
Good interpersonal and communication skills to work with various stakeholders.
Able to work under pressure with good Compliance judgement skill.
Able to work independently and proactively, as well as be a team player. Support on local and regional projects.
Familiarity with system reports and presentations utilizing excel and PowerPoint skills.
Establish and maintain relationships with industry association and members.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Acerca de John Hancock y Manulife
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .
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