Job Information
IBM Business Design Consultant - Expert Labs in Madrid, Spain
Introduction
Joining the IBM Technology Expert Labs (TEL) team means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM TEL means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a successful Business Design Consultant on WW Delivery Ecosystem team, you will work alongside local and global leaders to standardize and create repeatable, scalable processes that exceed our client expectations and ensure profitability.
The Worldwide Delivery Excellence team is a global practice in TEL that collaborates with Geo & Market leadership to define, maintain, and scale repeatable standards, methods, and tools for services delivery. Our focus is on the practice of ensuring outstanding project delivery, starting with the project proposal in pre-sales, continuing with project staffing through the delivery phase of the project lifecycle.
The ideal candidate for this role will have skills and experience in the following:
Cross-organizational interaction with stakeholders to develop requirements for organizational transformation that focus on driving quality improvements, effectively managing delivery risk, and improving customer satisfaction.
Project Management, Communication Management, Change Management, and stakeholder enablement, to ensure adoption and scale of best practices that are implemented.
Proficiency in learning new and using existing technical tools to manage the business (includes but is not limited to Clarizen, EPM, YourLearning, Video/Audio production tools, MS Office.)
Leading multiple transformational initiatives simultaneously / multi-tasking.
The role is a WW role which requires personal flexibility in work schedule to interact with stakeholders in four geographies across multiple time zones.
If you are passionate about success, with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the life' of this opportunity may include, but not be limited to...
Success in Communication and Relationships: Demonstrating success in communication and personal relationship development at all levels - from engineers to executives - with experience of navigating challenging debate to reach healthy resolutions.
Identify ing Insights for Project Improvements: Collaboration with local project teams and market leaders to inspect and identify repeatable patterns and insights for improvements starting pre-contract thru project closure.
Developing a high-performing team: Cultivating teamwork and problem-solving while working under delivery expectations and deadlines.
Project Metrics Management: Reporting and strategizing solutions for managing project metrics including project health, financials-costs, revenue, and gross profit, team productivity, and client satisfaction.
Required Technical and Professional Expertise
Project Management Skills: Applied knowledge and skill on project management and program management. A strong understanding of the Project Management lifecycle is essential, from pre-sales through to Project closure.
Global Service Experience: Demonstrated knowledge of portfolio and program management techniques and frameworks for service type businesses globally. IBM client delivery organization experience preferred.
Experienced Problem Solver and Influencer: Adept at navigating matrixed and cross-functional organizations to resolve issues, propose risk mitigation strategies and provide project direction that quickly builds credibility and influences as a trusted advisor.
Tools knowledge: Knowledge or background experience in project management systems especially Clarizen.
Preferred Technical and Professional Expertise
Professional Skills
Understanding of IBM /TEL business process and PM Processes
Translating business requirements into system requirements
Use of Clarizen for Reporting and Insights
Process documentation / training & enablement.
Video production & editing (e.g. Adobe Premiere or Apple FCPX)
Consulting skills - collaboration with stakeholders
Effective time management skills and the ability to meet deadlines
Technical Skills
Prior technical knowledge and expertise in any of the following a plus but not required (JavaScript/NodeJS. IBM Carbon components/ReactJS, JSON, GitHub, Visual Studio, HTML Code + Premiere or FCPX + Photoshop (for editing code, video, images)
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM quiere que muestre toda su auténtica forma de ser en el trabajo, y eso para usted quiza implique tener la posibilidad de trabajar de manera flexible. Si esta interesado en un patrón de trabajo flexible, póngase en contacto con nuestro equipo de selección de personal para ver si es posible en el entorno de trabajo actual.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.