AMVETS Jobs

JOB REQUIREMENTS: Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makestreatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Job Description SUMMARY: This position will be responsible for developing and executing an overall strategy for providing advanced technical support for Accuray customers and field service teams within the region in concert with peer management staff and headquarters functions. In this capacity, this role will be responsible for overseeing day-to-day technical report responsibilities, managing key performance indicators for the team and installed systems in addition to participating and/or leading initiatives related to the support of Accuray products worldwide. This position will work closely with peers around the globe to advance Accuray\'s global product support capabilities. REPORTING TO/DEPARTMENT: This position reports to the Senior Director of Global Technical Support in our Global Service organization. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead the refinement of our well-established technical support capabilities that that exceeds our customers\' expectations, drives performance improvement of the installed systems and strengthens the capability of the service delivery team Develop an industry leading technical support department to provide technical support to Accuray Field Service Engineers and user customers within the global regions Implement and maintain dashboards and key performance indicators for the technical support team and performance of all installed systems in the regions Develop and implement a support feedback system to continuously improve technical support Implement a continuous post mortem assessment of calls; communicating trends to the appropriate parties for larger scale issue resolution; acting as a representative of the department in some of the larger scale issues resolution task teams Drive a culture of proactive monitoring, issue identification and resolution Assists in the development and implementation of processes, programs, and incentives to foster team member growth and development including training program development Promotes customer satisfaction... For full info follow application link. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/695215E599874CC1