AMVETS Jobs

JOB REQUIREMENTS: POSITION PURPOSE Madison Gas and Electric is seeking dedicated and enthusiastic Customer Service Representatives (CSR) to join our Customer Services division. At our core, we\'re dedicated to being your community energy partner, keeping our customers safe, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future. At Madison Gas and Electric (MGE), we believe that our employees are our most valuable asset. Whether you\'re a seasoned operations technician or an early-career IT professional, our culture, inclusive workforce, and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights. As a CSR at MGE, you can contribute to providing exceptional customer service in the utility space, fostering customer satisfaction and loyalty while supporting the operational goals of the organization. WORK SCHEDULE The schedule for this position is Monday - Friday, 10:30 a.m. - 7:00 p.m. Training for the position will be 100% on-site for the first eight to ten weeks. After training, employees will be able to work a hybrid schedule (three days on-site, up to two days working remotely). Starting pay for this position is \$22.02/hour. DUTIES AND RESPONSIBILITIES Emergency Response: Have a deep understanding of the company\'s emergency response protocols in keeping our customers safe, including procedures for reporting emergencies, dispatching field crews, and coordinating with relevant authorities. Customer Assistance: Provide prompt, professional and empathetic assistance to customers via phone or email addressing their concerns, questions, and requests effectively. Billing and Account Management: Assist customers with billing inquiries, process payments, and update account information as needed. Service Activation and Termination: Guide customers through starting or discontinuing utility services, including verifying service availability, scheduling appointments for activations or disconnections, and processing service orders. Product and Service Knowledge: Maintain a thorough understanding of the utility services offered by the company, including pricing and any relevant regulations or policies. QUALIFICATIONS Education and Experience High school diploma or equivalent required; college degree preferred. Prior customer service experience required. Knowledge and Skills Ability to multitask and work efficiently in a fast-paced environment, while maintaining attention to safety, detail, and accuracy. Ability to recognize and appropriately deal with safety issues or concerns while assisting customers. Demonstrated professionalism and behavior that is conducive to excellent working relationships with external customers and internal customers at all levels across the organization. Strong communication... For full info follow application link. AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D34A9DC4F1EB4C90 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.