AMVETS Jobs

JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is hiring for a Client Services Manager. The Client Services Manager is responsible for the day-to-day leadership of an assigned group of Client Account Representatives, who are responsible for client relationship management. This person may work in our Middleton, WI office, or be partially remote, depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office as well as available as needed for onboarding Client Services team members and other team meetings. In office requirements are not expected to exceed more than a few times a month, and some months may not be required to be in office at all and may work entirely remotely if desired. Responsibilities Include: Oversee the day-to-day operations of the Client Services team Establish, promote and foster a work environment that empowers employees and focuses on continuous improvement, customer centricity and collaboration Address customer service issues in a professional manner utilizing diplomacy and tact Coordinate workflow with other departments as needed during peak activity periods Track, monitor and report key operational performance measures as defined jointly with the Customer Experience Director Establish and maintain work schedules (e.g., staff hours, PTO), identify resource needs (including overtime), review needs with Client Experience Director, and allocate resources accordingly Proactively manage CRM database, ensuring the documentation of each customer interaction and action item by assigned staff in a compliant manner and in adherence to department standards Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback Provide ongoing and timely performance feedback to team and complete written annual performance evaluations Recommend and assist in the development and implementation of company and departmental goals and objectives Qualifications: Bachelor\'s degree in business or related discipline; may be substituted with four years directly related work experience Minimum two years prior supervisory experienced to include completing performance appraisals, setting expectations, providing feedback and developing employees Minimum five years\' experience in customer-centric role Strong presentation and meeting facilitation skills Demonstrated success navigating and managing complex and escalated customer issues Proven strong organizational skills coupled with excellent multitasking abilities Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen Demonstrated experience in de-escalating client issues Strong attention to detail and critical thinking skills to help manage difficult situations Demonstrated... For full info follow application link. We are an equal-opportunity employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8EED9472BDF44EE1