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UW HOSPITAL & CLINICS Call Center Paging Representative in MADISON, Wisconsin

JOB REQUIREMENTS: Call Center Paging Rep - 3rd Shift - 30322 DESCRIPTION/RESPONSIBILITIES: Work Schedule : 100% FTE, 3rd shift. Weekends required. Schedule is a 4-5 day rotation that shifts every week. Scheduled hours are from 11:00 pm - 7:00 AM. Hours may vary based on the operational needs of the department. 100% ON SITE. You will work at 610 N Whitney Way in Madison, WI. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public. We are seeking a Call Center Paging Representative (Communication Center Representative) to: * Support paging, messaging and scheduling, and appointment services for UW Health. * Provide remarkable customer service to UW Health staff, physicians, and patients. * Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics. * Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans. You will use: * High quality personal computer workstations. * State-of-the-art telephone technology in a call center environment. * Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services. At UW Health, you will have : * An excellent benefits package, including health and dental insurance, paid time off and retirement plans. * Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. * Access to UW Health\'s Wellness Options at Work that support employee/family well-being. * Tuition benefits eligibility after one year of employment - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education : Minimum - High school diploma or equivalent Preferred - Associate degree in Healthcare, Information Technology, Business, or related field strongly preferred Work Experience : Preferred - One year of experience in a medical, call center, or customer service environment ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=0d72c0a06fd1bb1158e41966248d1c18 Other: Applicants ONLY to apply via URL link provided!

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