Job Information
Rivian Assistant Service Operations Manager in Madison Heights, Michigan
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.
Responsibilities
Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
Lead and manage all local operations with a hands-on mindset and servant leadership.
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Fills in for Service Operations Manager in their absence
Build a Rivian culture that is inclusive, and maintains high levels of team morale
Responsible for ensuring adherence to high standards of safety, cleanliness, and organization
Qualifications
6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
Bachelor's degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage onsite and remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Detail-oriented with strong analytical and interpersonal skills
Outstanding planning and organizational skills with a focus on operational excellence
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Automotive technical and repair knowledge skills preferred
Able and flexible to travel as needed
Experience working in start-up environments preferred
Experience in leading automotive or high-tech team-orientated, fast-paced work environment
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Must possess a valid driver's license and clean driving record
No driving related suspensions or revocation of