Job Information
Volpara Health Advanced Applications Specialist for Cancer Risk Assessment in Lynnwood, Washington
Purpose
The Advanced Application Specialist plays a crucial role in managing customer issues, collaborating with product teams to develop new features, and serving as the voice of the customer within the company. Responsibilities include offering clinical support, gathering feedback from existing users, and ensuring customer satisfaction by working closely with various teams within the company. This role provides advanced application training, assists with product configurations, makes workflow recommendations, and resolves challenging product issues in a timely and efficient manner. In-depth knowledge of cancer risk assessment and program management is essential in working with the Product Team to refine product offerings and ensure that they meet the needs of Volpara's customers.
Responsibilities
Subject Matter Expertise: Serve as a subject matter expert for both internal staff as well as customers. Collaborate to create various training materials, support marketing initiatives, develop case studies, and product demonstration strategies that will work to align best practices with Volpara's current product, adapting as the products evolve.
Clinical Workflow Resource: Assist the Product Team in understanding clinical workflows and in building a library of workflows for product testing. Support customers post launch with consultative guidance if a change or optimization of process is needed.
Participate in Conferences and Events: Support trade shows and professional conferences by conducting product demonstrations, customer trainings, and delivering clinical presentations. In addition, lead quarterly user group meetings providing customers with opportunities to learn best practices, exchange tips and tricks, and connect with other end users to optimize their experience with the products.
Maintain Market Knowledge: Stay updated with the latest advancements and enhancements in the field and possess an in-depth understanding of various competitive offerings and their advantages and disadvantages over Volpara.
Advocate for Customer Needs: As a liaison between customers and product teams, provide clinical input and feedback to prioritize new technology developments and incorporate customer requirements into the product roadmap. Serve as the 'voice of the customer' by advocating for their needs and providing internal feedback on how to maximize customer value and retention. Work closely with Product and Engineering teams to drive product development for new integrations and features and participate in new and upgrade product release testing to ensure customer satisfaction. Keep management informed of any concerns that may impact the ability to effectively sell and support products in the channel.
Manage Strategic Customer Relationships: Manage relationships with Key Opinion Leaders (KOLs) and customer advocates and support Early Adopters during beta testing and product evaluation projects.
Customer Issue Management: Provide clinical assistance and troubleshooting ex