Job Information
ST. JOSEPH HEALTH Associate IS Technician *Remote* in Lubbock, Texas
Providence is one of the nation's leading non-profit healthcare systems with 119,000+ caregivers/employees serving more than 5 million unique patients across 51 hospitals and 800+ clinics. Our locations range from metropolitan centers to rural settings across seven states: Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a mission-based, not-for-profit healthcare provider, our commitment to providing compassionate care to all lives on through our five core values: Compassion, Dignity, Justice, Excellence, and Integrity.
Providence caregivers are not simply valued - theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
The Associate IS Technician will handle all the Associate Technical Agent duties and more. The Associate Service Desk Technician is the initial point of contact responsible for accurately gathering details of reported incidents or requests from various intake methods. Maintains established department policies and procedures while improving organization performance and stability. Understands and adheres to performance operational metrics and adherence policies. Responsible for resolving issues or escalating unresolved problems/issues/requests to the proper tier 2 and 3 support teams with accurate documentation using system approved tools. Requires excellent customer service skills as well as technical troubleshooting skills with ability to identify data trends and call patterns.
Providence welcomes 100% remote work for applicants who reside in the following states:
Washington
Oregon
Texas
Required Qualifications:
- Associate's Degree in Healthcare, Information Technology, General Studies -OR-a combination of equivalent education and experience
Preferred Qualifications:
Within 2 years of hire date: ITIL Foundations
Within 2 years of hire date: HDI Customer Service Representative
2 or more years of call center, customer service or IT experience
Why Join Providence?
Ourbest-in-class benefits{target="blank"}are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMission{target="blank"}of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social s rvices across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more atprovidence.jobs/benefits{target="_blank"}.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be anEqual Opportunity Employer{target="_blank" rel="nofollow"}. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veter