Job Information

Tufts Medicine Telephone Operator in Lowell, Massachusetts

POSITION SUMMARY: The Telephone Operator performs services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.

HOURS: Friday and Saturday Overnights, 11p-7a

Job Duties & Responsibilities:

  • Maintain current knowledge in areas of responding to all patient requests, visitor and staff requests, incoming and outgoing telephone calls, and paging via the PC console.

  • Must be able to rotate among the Lowell General community campuses

  • Understands the disaster drills/codes of the hospital, can respond to all alarms, TTY calls and contact the appropriate personnel, including calling 911 or interpreter services.

  • Candidate must be able to respond quickly to codes & other emergency situations.


  • High School Diploma or GED Required

  • 1-3 years of Customer Service Experience

What We Offer:

  • Competitive salaries & benefits that start on day one!

  • 403(b) retirement plan with company match

  • Tuition reimbursement

  • Free on-campus parking

About Lowell General Hospital:

Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.