Job Information
HCA Healthcare Instructional Technology Support Specialist in Louisville, Kentucky
Description
This position is incentive eligible.
Introduction
Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Instructional Technology Support Specialist today with Work from Home.
Benefits
At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans along with unique benefits, including:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our students’ lives and you have the opportunity to make a difference. We are looking for a dedicated Instructional Technology Support Specialist to be a part of our team.
Job Summary and Qualifications
Provide direct support to an assigned academic department or campus to assist Faculty, Program Directors, Department Chairs, and Deans in the utilization of classroom technology, configuring and maintaining web-enhanced and online courses, provide technical assistance for the course staging process, and weekly maintenance and monitoring of web-enhanced and online courses. Additional primary duties include implementing LMS applicable, CRF approved course changes such as revising course content pages, rubrics, gradebook configuration, and other LMS native content. Ensures course standards are met as part of continues quality improvement standards such as student success, faculty retention, and customer satisfaction.
Position Responsibilities:
Essential Duties
In direct service of an academic department, collaborate with deans, faculty, and instructional design team to ensure that courses are accessible and functional for faculty and students.
Provide staging course setup support to online faculty.
Review staging courses using the staging course checklist criteria.
Review live, master, and staging courses for accuracy as compared to the syllabus. Communicate with faculty and dean when inaccuracies are identified and make revisions as directed.
Finalize staging and master courses, making sure that the layout of each course is consistent with programmatic expectations and key components are present (syllabus, course maps, etc.).
Update basic content in courses as directed (make revisions to gradebook, rubrics, course outcomes, student learning outcomes, reading assignments, etc.).
For ground-based positions, provide support for computerized testing and instructional classroom technology.
Works closely with the online team and the ground campus administration in support of applications utilized by faculty in the delivery of online, hybrid, and web-enhanced courses.
Utilize critical thinking and prioritization skills, to ensure that the online courses and projects are completed in a professional and timely manner.
Identify patterns where there are gaps in the faculty’s compliance with Galen’s staging course and facilitation expectations as needed
Provide direct support to faculty for hosting web conferences.
Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).
Create technical support and “How-To” video to assist faculty and students.
Maintain records and prepare weekly, monthly, and annual reports as directed.
Document current and new processes.
Course monitoring for basic facilitating expectations.
Provide additional assistance to manage tier 1 support tickets for internal Online Support ticket system (i.e., OSTickets).
Other Duties
Collaborate with faculty, staff, students, IT, Academics, and Instruction as needed.
Engages in continuous quality improvement.
Participate as a team member in support of Galen’s iCARE principles and efficient departmental functioning.
Perform other duties as assigned.
What qualifications you will need:
Education : A minimum of an Associate’s Degree; Bachelor’s Degree preferred.
Experience : Minimum of one (1) to two (2) years’ experience working with a learning management system. Previous learning management technical support or information technology support experience in higher education desired.
Special Qualifications : Working knowledge of Microsoft Office products. Working knowledge of HTML. Must have excellent interpersonal, written, oral and technical skills. Must be highly organized with the ability to work in a team environment, multitask, and prioritize projects.
Flexible schedule to provide occasional weekend support, scheduled around term starts. Ability to demonstrate initiative, critical thinking, and effective communication skills while responding to multiple priorities and demands.
Must be internally motivated, have a strong sense of urgency and ability to work under pressure to meet deadlines.
Physical/Mental Demands & Work Environment : Must be able to sit at a computer desk for up to eight (8) hours per day
Degree of Supervision: Minimal.
Galen College Values:
Inclusivity : I foster an environment that provides opportunities for every individual to reach their full potential.
Character : I act with integrity and compassion in all I do.
Accountability : I own my role and accept responsibility for my actions.
Respect : I value every person as an individual with unique contributions worthy of consideration.
Excellence : I commit myself to the highest level of quality in everything I do.
At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take a personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen’s accreditation status, please visit our website.
Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE)