Job Information
CRST Fleet Manager II in Louisville, Kentucky
Description
Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.
Location: Work From Home - Talent must be location within the Louisville, KY area.
Job Schedule: Monday - Friday 6:00am - 3:00pm
Job Summary: Responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements, and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and to improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical, and organizational skills are essential to succeed in this role.
*Essential Duties and Responsibilities: *
Manage a staff of drivers to ensure high delivery of customer service and fleet profitability
Perform all aspects of dedicated customer service including, load booking and service failure resolution
Manage daily planning of equipment and drivers while ensuring high utilization
Act as liaison between the customer, drivers, and internal departments
Develop relationships with drivers to improve driver performance and encourage retention
Authorize pay related items
Ensure safety procedures are followed
Help create and manage customized Key Parameter Indicators (KPI) to help ensure goal attainment
Ideal Experience & Skill Set:
Complex Problem Solving
Coordination
Critical Thinking
Judgement and Decision Making
Monitoring
Negotiation
Service Orientation
Social Perceptiveness
Speaking
Troubleshooting
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Qualifications
Education
Preferred
Associates or better
Bachelors or better