Job Information
Volunteers of America Los Angeles Quality Assurance Coordinator in Los Angeles, California
Quality Assurance Coordinator
Location:Los Angeles, CA
Job ID:3320
Salary:$31.4 - $33.05 Per Hour
Area of Interest:Evaluation and Monitoring
Division:Corporate
Shift Type:Day
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:$31.40 - $33.05 Per Hour
BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
Under the supervision of the Quality Assurance Supervisor, the Quality Assurance Coordinator leads a QA team (the Coordinator and assigned Quality Assurance Reviewers) in the review and audit of the assigned programs- documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives.
DUTIES AND RESPONSIBILITIES
Oversee the Quality Assurance Reviewers- performance of the continuous quality improvement procedures with their assigned VOALA Programs:
Ensures that Program files are accurate and meet funder requirements (both hard copy and electronic databases)
Monitors that selected Program practices meet funder and legal requirements
Ensures that identified deficiencies are corrected in support of continuous incremental improvement
Strives to have all the QA Team-s assigned programs -audit ready-
Know assigned program contracts and their requirements \Keep up to date with all assigned program funder requirements by attending workshops and meetings
Ensure QA Team includes funder/grant mandatory requirements in internal audits, so Programs are audit ready.
Conduct special audits for programs with corrective action plans or otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
Review team internal program audit reports.
Keep up to date on denied billing, corrective action plans, and other identified problems in order to incorporate these identified issues in following audits.
Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders. Make program visits.
Track, resolve, and document continuous quality improvement issues. Support program managers and supporting staff.
Communicate with funders to assist before, during, and after funder audits.
Meet monthly with assigned Program personnel to provide technical support with regards to data quality management.
Other duties as may be assigned by Director of Evaluation and QA.
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- Bachelor-s Degree in social science or related field
EXPERIENCE:
5 years- experience in quality assurance or data analysis
3 years- experience in database operations/management
1 year experience with nonprofit organizations
Seven years of related work experience without a degree
PREFERRED QUALIFICATIONS:
- Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.