Job Information
Dignity Health Patient Registration Lead in Los Angeles, California
Overview
Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.
Responsibilities
Employing excellent customer service skills the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include:
Financially clearing patients prior to discharge.
Counseling patients about their financial liability.
Verifying payer sources assessing and referring patients to alternative payment sources including the Payment Assistance Program and government and non-government based payment assistance programs.
The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership this position is responsible for:
Assisting the Registration Management Team with training quality assurance review and reporting and developing and maintaining the staff schedules.
Ensuring timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered.
Determining and collecting the patient's financial liability and/or arranges payment plans for patients in need of them.
Acts as an information source for patients and families by explaining hospital policies patient financial obligations alternative payer sources and Patient Rights and Responsibilities.
Qualifications
Two years of experience working in a hospital Patient Registration Department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle role.
One or more years of supervisory experience strongly preferred.
High School diploma GED or equivalent required.
This position is represented by SEIU.
Pay Range
$31.32 - $39.20 /hour
We are an equal opportunity/affirmative action employer.