Job Information
UCLA Health Financial Services Analyst Liaison in Los Angeles, California
Description
Join UCLA Health as a Financial Services Analyst Liaison in the Physicians' Billing Office (PBO), where you'll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.
In this role, you will:
Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.
Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.
Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.
Support key projects and system improvements to increase billing accuracy and workflow efficiency.
Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.
Salary Range: $28.30 - $54.74/hour
Qualifications
We're seeking a detail-oriented billing professional with:
High school diploma or equivalent experience, required
Minimum 3 years of relevant healthcare billing, collections, or customer service experience, required
Working knowledge of guarantor self-pay accounts, CPT-4 and ICD-10 coding, billing, and collections, required
Knowledge of government and private insurance billing rules and self-pay collection regulations, required
Proficiency in Microsoft Office and billing software systems, required
Experience in analyzing complex accounts and payer regulations, required
Ability to plan, prioritize, and complete assignments independently in a deadline-driven environment, required
Strong written and verbal communication skills, including the ability to interact with leadership and diverse patient populations, required
Ability to resolve conflict professionally and maintain confidentiality in sensitive matters, required
Typing and 10-key proficiency; ability to prepare correspondence, maintain records, and organize data, required
Knowledge of Federal and State billing regulations within a university or healthcare setting, required
Experience managing executive-level patient billing complaints
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.