AMVETS Jobs

Description

(Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world's essential source for environmental insights - enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive - and thrive - in the face of escalating environmental risks.

The Customer Success Specialist is responsible for successful onboarding and ongoing customer support, including application troubleshooting and training across the AEM portfolio of companies. This position will report to the Customer Success Manager.

Job Responsibilities: Facilitates customer onboarding process with existing, defined structure and guides getting started activities with customer through to the completion of the project Support client systems in conjunction with the technical support, technical services, and engineering teams, throughout the customer lifecycle Provide basic technical support including troubleshooting application access, network issues, navigating security settings that may prevent applications from loading/working properly Document and track activity using designated CRM/ERP solutions and by following outlined support processes Conduct software training at onboarding and for the purposes of customer engagement Continually enhance knowledge of the company's products and services to be able to provide the highest levels of support over time This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements

BS degree in engineering, meteorology, hydrology, or environmental science, or related field or equivalent experience/training 2+ years recent, related experience applying customer support methodologies. Experience working in the technology industry with the ability to provide training onsite and remotely with the customer on software and hardware components Knowledge of or desire and ability to learn and apply computer hardware/software configuration and Internet communication skills to perform basic troubleshooting with environmental data transfer Ability to support customer through the customer lifecycle, following onboarding and implementation and including troubleshooting hardware and software components Strong Microsoft Office skills: Word, Excel, Outlook, PowerPoint Excellent written and presentation communications skills Extremely responsive with a strong commitment to customer satisfaction Work and collaborate effectively across cross-department groups in a matrix organization to find the best solution to provide to customers Preferred Experience: Experience with Salesforce and NetSuite for sales order entry, onboarding, support ticketing, software fulfillment Presenting remote training through Microsoft Teams, GoToWebinar, and/or similar platforms. Experience with Unix/Linux environments and/or SQL-based databases Additional Information:

This is a remote/on-site opportunity that must be performed from Longmont, CO.

Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.

US Benefits include: Medical, Dental, Vision, Life Insurance, Short-Term & Long-Term Disability & 401k match of up to 3%.

US Compensation Range: A reasonable estimate of the current salary range or this position is $60,000 - $65,000 per year/hour. Please note that the salary information is a general guideline only. AEM considers a wide range of factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education, licensure and certifications, key skills as well as other market and business considerations when extending an offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

This position will accept applications on an ongoing basis and will be closed once the position is filled.

AEM is an Equal Opportunity Employer.