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COMMUNITY PROGRAM TECHNICIAN II

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COMMUNITY PROGRAM TECHNICIAN II

Salary

$22.67 - $30.96 Hourly

Location

City of Long Beach, CA

Job Type

Unclassified - Full-Time, Permanent

Job Number

ED23-020 (2)

Department

Economic Development - (UC)

Opening Date

04/23/2024

Closing Date

5/7/2024 11:59 PM Pacific

• Description

• Benefits

• Questions

DESCRIPTION

The City of Long Beach, Economic Development Department has an immediate opening for one (1) unclassified, at-will Community Program Technician II to serve as staff for the Department’s BizCare Program. This position represents an incredible opportunity for someone to support the City of Long Beach’s economic recovery efforts. BizCare is a program that connects diverse small businesses to important resources, such as grants, loans, and technical assistance through a proactive, community-based approach to economic and digital inclusion. Under the supervision of the Business Development Officer, the Community Program Technician II for the BizCare program will serve in a support capacity, to facilitate the delivery grant-funded activities including engaging small business owners and entrepreneurs in Long Beach to share information about resources, grants, loans, and programs that can support their businesses:

• BizCare Pop-Ups

• BizCare Hotline and Email

• BizCare Outreach Team

• BizCare Partnerships Team

This position is funded through the Long Beach Recovery Act and is limited term in nature (one-time funding).

EXAMPLES OF DUTIES

Duties of this position may include, but are not limited to:

• Answers phone calls for BizCare Hotline which is open Monday – Friday from 8:00am – 5:00pm;

• Monitors “4Biz” email to answer inquiries from business owners and others;

• Provides in-person assistance through Pop-Ups and outreach visits;

• Provides business owners with up-to-date information and technical assistance to access small business resources, such as grants, loans, and technical assistance that they may be eligible for;

• Communicates with business owners and provides follow up for City programs, services, and resources;

• Tracks small business engagement by filling out BizCare surveys and other forms of data tracking and reporting;

• Supports content creation and sharing of resources and small business stories through Social Media and biweekly Business Brief newsletter;

• Provides administrative/implementation support for City programs such as Small Business Loans and Green Business Certification;

• Works to review and continuously improve customer service;

• May provide clerical and administrative assistance for the Business Development suite of programs, including ongoing support for Small Business Loan, Green Business Certification and Digital Communications;

• May support communications with local partners for collaboration, outreach, and monthly Business Support Partner events;

• May support the coordination of events for promotion of Business Development programs and resources;

• Performs other related duties as required.

REQUIREMENTS TO FILE

MINIMUM REQUIREMENTS

• High School diploma or equivalent;

• Two (2) years of paid, full-time equivalent professional experience providing technological support or technology related-customer service;

• Willingness to work overtime, weekends, and evenings.

  DESIRABLE QUALIFICATIONS

• Bilingual skills in Spanish, Khmer, and/or Tagalog.

• Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance.

• Communicate clearly and concisely, both orally and in writing.

• Understand and follow oral and written instructions and procedures.

• Maintain accurate records and files.

• Work independently and/or as part of a team.

• Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style.

• Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications.

• Type and enter data accurately.

SUCCESSFUL CANDIDATE WILL DEMONSTRATE

• Excellent organization skills.

• Ability to understand general project management and operations.

• Excellent detail-oriented, hands-on communicator capable of handling multiple deadlines in a fast-paced environment while maintaining effective working relationships at all levels of the organization.

• A general understanding of racial equity and economic inclusion principles, and the needs and challenges of local small businesses.

SELECTION PROCEDURE

This recruitment will close at 11:59PM PST, on May 7, 2024. T o be considered, applicants must submit a resume and cover letter in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-3693.

The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach intends to provide reasonable accommodations in accordance with theAmericans with Disabilities Actof 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-3693 .

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

· Medical and Dental Insurance

· Life Insurance

· Retirement Plan (P.E.R.S.)

· Paid Vacation, Personal Holidays and Sick Leave

· Deferred Compensation

· Credit Union Membership

· Free Bus Transportation (Long Beach Transit)

· Flexible Spending Accounts

· Free Employee Parking

· Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONS:The purpose of these supplemental questions is to derive more specific information about the qualifications of applicants for this position. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the the selection process. Do you understand the information in the statement above?

• Yes

• No

  02

  MINIMUM REQUIREMENTS:Please select the highest level of education you have completed:

• Masters or Professional Degree

• Bachelor's Degree

• Associate's Degree

• High School Diploma, GED, or equivalent certification

• I do not have a High School Diploma, GED, or equivalent certification

  03

  Do you have two (2) years of paid, full-time equivalent professional experience providing technological support or technology related-customer service?

• Yes

• No

  04

  Are you willing and able to work evenings, nights, weekends, holidays, and on-call during emergencies as needed?

• Yes

• No

  05

  DESIRABLE QUALIFICATIONS:Please select the language(s) you are proficient in.

• Spanish

• Khmer

• Tagalog

• None

  06

  REQUIRED ATTACHMENTS NOTICE:I understand that required documents, such as resumes and cover letters must be uploaded to my online application in PDF format at the time of filing. I also understand that any proofs submitted must contain either my name or other identifying characteristics on the proof.

• Yes

• No

  07

  CERTIFICATION STATEMENT:I hereby certify that all information provided in my online application, including the Supplemental Questionnaire, is true and complete to the best of my knowledge. I acknowledge that the department may contact my current and past employers or educators to verify the information that I have provided in my application. I understand that any falsification or omission of material facts disqualifies me from further consideration for this recruitment. To certify the above statement, please type your full name below.

  Required Question

Agency

City of Long Beach

Department

Economic Development - (UC)

Address

411 W. Ocean Blvd., 10th Fl

Long Beach, California, 90802

Phone

(562) 570-6099

Website

https://www.governmentjobs.com/careers/longbeach

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