Job Information
Amazon Risk Manager, Policy Ops, Prime Video Trust & Safety in London, United Kingdom
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!
We are seeking an innovative and analytical Risk Manager, Policy Ops in London to join our global team and support the Prime Video Trust & Safety Operations team by designing operational processes, building mechanisms, and reducing risk across current processes. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
This Risk Manager, Policy Ops will launch and enhance Europe/MENA-based operational workflows by identifying focus areas and implementing improvements, liaising with our global policy and program teams, anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions.
To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes (e.g. bullying, hate speech, suicide). Your resilience and commitment to self-care to manage the emotional demands of the role is highly prescribed when considering applying for this role.
Key job responsibilities
Implement metrics, simplify processes, and approach problems with data-driven mindset.
Manage team of up to ten policy operations specialists.
Launch and enhance Europe-based operational workflows by identifying focus areas and implementing improvements, liaising with our global policy and program teams, anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions.
Examine manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guard rails.
Work closely with Operations, Quality, T&S Program, Policy, Product, Legal, and leadership to build cross-functional programs and policies.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
Basic Qualifications
Demonstrated experience supporting classification, policy, compliance or trust & safety and using data and metrics to identify and implement improvements.
Experience in driving end to end delivery
Experience working cross-functionally.
Knowledge of content policy
Preferred Qualifications
Experience with digital video streaming
Experience with people management
Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
Experience and strong interest in Operations, content compliance and accuracy.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Proven problem solving skills, and strong attention to detail.
Ability to solve complex and ambiguous problems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).