Job Information
Marriott Lobby Ambassador in London, United Kingdom
Job Number 24073349
Job Category Rooms & Guest Services Operations
Location W London, 10 Wardour Street, London, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Lobby Ambassadors take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience by creating lasting connections.
We are now recruiting for an experienced Lobby Ambassador (Luggage Porter) to join our five-star, luxurious lifestyle hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.
What you will do
Greet guests with a warm and friendly demeanor, providing a positive first impression.
Provide assistance to guests in managing their luggage as required.
Escort guests to their rooms, carrying luggage if required, and providing guidance and information about hotel facilities along the way.
Maintain a clean and organised luggage storage area, ensuring luggage is appropriately tagged and stored securely.
Respond promptly and courteously to guest requests for additional assistance.
Work closely with Concierge Team and Welcome Desk and other departments to ensure guest satisfaction.
What we are looking for
Excellent communication skills.
Has the ability to prioritise, take ownership and work with minimal supervision.
Professional appearance and a neat, well-groomed appearance.
Flexibility to work in a fast-paced environment.
To remember the essence of company values and behave in a way that demonstrates commitment to them.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Why work with us ?
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 31 days
30% discount on Food & Beverage when dining in the hotel
Length of service rewards and invitations to afternoon teas
Monthly/yearly recognition schemes
World-class career opportunities within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
Professional learning and development opportunities - because a rewarding career is so much more fulfilling!
Complimentary meals on duty
Complimentary dry cleaning - we do like to make an impression
Annual parties, Christmas lunches, Summer parties, and annual celebrations
Pension scheme to help you save for the future
Life assurance x 1 salary
Competitive car lease schemes
Cycle to work scheme - your wellbeing is important of course!
Access to major high street discounts so you can treat your friends and family
We are paying £12.40p/h + tips
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.