Job Information
LEGOLAND Guest Experience Administrator in London, United Kingdom
What you'll bring to the team
We’re on the lookout for a Guest Experience Administrator to join our team at the London Dungeon and Shrek’s Adventure! London to be the voice of the guests, focused and passionate about delivering a world class guest experience.
Who wouldn’t want to work where one day you experience being part of a fairy-tale alongside exploring London’s murky past?
This is a fundamental role within the attraction, and you’ll be assisting the Guest Experience Manager in promoting a positive customer service culture, both on the floor as well as by email and social media.
You’ll be a role model when dealing with guest feedback and will answer all communications via e-mail and social media channels, actively working to resolve all issues in a timely manner.
As well as monitoring customer service through a mystery shop process and feeding back to relevant department managers, you will also be delivering praise to the teams to recognise their hard work. You will then use all that information to compose KPI reports and through analysis will create an action plan to deliver results.
This position is permanent, based upon working full time hours. Due to our attractions being open every day, you may need to work weekends and bank holidays when required by the business.
Qualifications & Experience
We’d love to hear from you if you already have
Experience of working within a busy guest facing environment, even better a visitor attraction!
A passion for customer service and leaving a great impression as well as a creative and innovative approach when it comes to dealing with guest complaints.
Excellent written and verbal skills and are used to working under pressure whilst facing a busy workload.
A working knowledge of Microsoft Office package.
Ultimately you will be consistent in delivering a service that goes above and beyond, ensuring that people want to come back and visit us again and again.
Think you have what it takes? Then apply today!
Benefits
A Merlin Magic pass allowing your friends and family to visit our attractions
Employee Assistance Programme
40% online LEGO discount and 25% discount in retail and food
Access to an exclusive employee discount website and much more
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Gatewayuk.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/7947/guest-experience-administrator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London | UK-Greater London-London
ID 2025-7947
Employment Type Full-Time
Offer/Contract Type No End Date
Location Name London Dungeon