Job Information
ISMG - Information Security Media Group Community Engagement Manager in London, United Kingdom
About Us
Collaboration, Intelligence, and Leadership
CyberEdBoard (http://cyberedboard.io) is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth.
Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.
The Opportunity
We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy. As a key part of CyberEdBoard's engagement & distribution team, the Community Engagement Manager role will require a customer service focus paired with a research & analytical mindset to develop models for understanding CyberEdBoard’s community.
The goal is to engage with executive members to catalyze impact & to assess the effectiveness of distribution for both online & offline engagement efforts. Based on the insight gleaned from analyzing the behavior, needs, & networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify & grow the community with the ultimate goal of elevation & sustainability.
In this role, you will work closely with staff across the organization to help strategize new & exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, & community platform while fostering viable relationships to help identify & explore opportunities to maximize sustainability & engagement for optimal performance.
Our ideal teammate would come from a strong background of cybersecurity membership management/development, communications, web analytics, content development, and digital strategy.
Responsibilities
Design and execute content for CyberEdBoard Talks.
Act as a liaison between CyberEdBoard members and ISMG events and editorial staff.
Manage and facilitate members-only working groups.
Identify collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged.
Conduct annual reviews with members to ensure CyberEdBoard provides customized value.
Experience in quantitative and qualitative research methods, including survey creation.
Ability to synthesize extensive research and data into clear written and oral presentations.
Developing marketing campaign plans for target audiences, informed by analysis, for key initiatives.
Developing and executing on membership strategy, program, and activities.
Daily moderation in the CyberEdBoard app to promote consistent engagement.
Required Experience
Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
3+ years of experience in membership or community management/development.
Experience working with CISOs or other C-Level executives.
Must possess a strong understanding of the cybersecurity industry and technology (B2B experience is preferred).
Prior experience within Events or Journalism.
Meticulous attention to detail & strong organization skills.
Strong understanding of Excel, Projects, PowerPoint.
Experience with website design and graphic design are ideal.
Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and tackle tight deadlines.
Ability to project manage/prioritize multiple projects simultaneously.
Excellent customer service skills.
Must be an independent thinker with a solution oriented mindset.
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