Job Information
Bank of America Client Services Representative - Futures & Options and Clearing in London, United Kingdom
Client Services Representative - Futures & Options and Clearing
London, United Kingdom
Job Description:
Job Title: Client Services Representative – Futures, Options & Clearing
Corporate Title: Up to VP
Location: London
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Location Overview:
Based just a stone’s throw from the magnificent St. Paul’s Cathedral is our London MLFC office, on bustling King Edward Street. Here you will find modern workspaces and a state-of-the-art auditorium space. In addition, we are proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus that have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop gardens and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and onsite medical centre.
Responsibilities Include:
Serve as the primary point of contact for institutional clients, addressing their inquiries related to futures & options and OTC clearing services.
Build and maintain client relationships, ensuring high levels of client satisfaction.
Generate and deliver operational reviews and insightful metrics to clients.
Collaborate with operations teams to resolve trade discrepancies and settlement issues in a timely and efficient manner.
Monitor client accounts to ensure compliance with regulatory and risk requirements.
Identify and implement process improvements to boost the client service experience.
Partner with technology teams to develop and enhance clearing platforms and tools.
Ensure adherence to regulatory frameworks, industry standards, and the bank’s risk management policies.
Mentor and guide junior team members, fostering a culture of client-centric excellence.
What we are looking for:
Very clear understanding of futures & options and OTC clearing workflows, including trade lifecycle processes.
Demonstrated expertise in futures markets and regulatory frameworks (e.g., Dodd-Frank, EMIR, MiFID).
Proficiency in industry platforms and tools (e.g. FIA Docs, GMI).
Additional Skills:
Exceptional problem-solving and analytical skills, with the ability to manage complex client issues.
Outstanding communication and interpersonal skills to interact effectively with clients, colleagues, and senior stakeholders.
Proven ability to work in a fast-paced environment, managing multiple priorities at once.
Benefits of working at Bank of America
UK
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.